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Desktop Support Intern

Clayton Homes

Clayton Homes

Customer Service
Maryville, TN, USA
Posted on Thursday, January 11, 2024

IT Support Internship

As an IT Support Intern, you will be a part of our Desktop Support Team and would be able to sit at our in-office Techbar and learn how to image computers. They will also be able to learn several key fundamentals in regards to project management through the Campus Build project.

You would understand how we support an enterprise from the hardware/software issues users face on a daily basis, and also how to plan and innovate going forward with Campus Build.

  • Follow documented policies, standards, processes, and procedures necessary to accomplish the functions of the position.
  • Ability to navigate knowledge base articles in order to fix the issue at hand
  • Troubleshoot escalated tickets from the Service Desk regarding software and hardware issues.
  • Troubleshoot tickets regarding printers, computers and other peripherals.
  • Assist the Clayton users with software and/or hardware upgrades.
  • Work with the networking engineers to diagnose connection issues.
  • Stay up to date on new developments in computer technologies.
  • Provide excellent customer service to the Clayton users while offering effective technology solutions.
Why Clayton Homes:
• Consistently striving vertically integrated Berkshire Hathaway company
• One of America’s largest home builders and leader in housing
• Forbes lists: America’s Best Employers, America’s Employers by State, Best
Employers for Diversity, Best Employers for Women
• Quarterly profit share bonus program
• Onsite gym with variety of classes, wellness, professional and personal
development programs and much more!
Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00023

Technology