Lodge General Manager
Maryville, TN, USA
Posted on Friday, January 26, 2024
Built in 2018, with 62 cabin rooms, a cottage home and a 26,000 sq ft training facility. The Clayton Lodge and Retreat, is designed for Clayton Homes team members to Explore, Focus, and Grow. Incorporating Claytons core values we’re looking for someone who has experience in hospitality and an innate desire to create World Class experiences. As the property continues to expand, this role will also be responsible for delivering operational excellence through supporting the evolution of our culinary program as well other facets of the facility.
Duties and Responsibilities:
Provides overall leadership, guidance, and strategic direction for the Clayton Lodge.
Build and lead a cohesive team with unified goals to exceed guest experience and achieve company brand and service standards.
Manage the team member development process for leadership teams; continually coaching and developing direct reports to improve performance and review all personnel decisions.
Promote effective communication across diverse departments through staff meetings, departmental meetings, and fostering a collaborative and informed environment.
Develop and execute comprehensive business plans and budgets, overseeing all facets of property operations, including Guest Services, Food & Beverage, Facilities, and Events.
Monitor and report monthly on all Key Result Areas and provide the analysis to support the corrective actions to close operational gaps to meet operating objectives.
Implement and manage internal training and monitoring processes to ensure guest experience scores (NPS) and World Class operations.
Oversee capitol project improvements and renovations on property.
Ensures all guest-related issues are resolved in a manner consistent with the Company’s goals and objectives.
Maintain a visible and professional presence to embody the spirit of hospitality at all times.
Other duties as assigned.
Bachelor’s degree in Hospitality, Business Management, Project Management, or relevant field.
Minimum 6-8 years’ relevant experience which should include 2+ years’ experience in project management, 3+ years’ experience in property or resort management, and 3+ years’ experience in food & beverage services.
Must be skilled in leading and developing large teams
Experience with Opera PMS, Monscierges, Concur, Oracle, and Dormakaba strongly preferred.
Must have an immaculate attention to detail and strong customer service background.
Must be results-driven and team-oriented.
Passion for guest experience and ability to develop enthusiastic teams are required.
Must have excellent written and verbal communication skills.
Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
Clayton is proud to have earned spots on the following Forbes lists: America’s Best Employers, America’s Best Employers by State, Best Employers for Diversity, Best Employers for Women.
At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.
Clayton’s Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga / barre studio, volleyball and basketball courts, walking paths, and a disc golf course.
Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Business Unit - B00015Shared Services