Position Summary

The Change Management Facilitator (CMF) designs and applies change management processes, practices, and tools to create strategies to support adoption of the changes planned for key enterprise initiatives. The CMF strives to maximize Team Member adoption and utilization while minimizing resistance to increase benefit realization, value creation and the achievement of desired outcomes. The CMF collaborates with project leaders through the integration of change management activities into project plans, and by providing direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions.

Primary Qualifications

• Defines and applies OCM processes and tools to create a strategy to support adoption of the changes required by a project or initiative
• Connects the program/project vision and objectives to change management deliverables
• Identifies key stakeholders impacted by the change and develop the change strategy specific to each group
• Ensures user readiness, by identifying and managing resistance to change and determining and mitigating risks
• Develops surveys, gathers feedback, proposes adjustments and reports on adoption
• Consults, coaches, engages, and supports project teams, senior leaders, managers, and supervisors to ensure the successful execution of the end-to-end OCM strategy
• Supports the design, development, delivery, and management of communications
• Ensures feedback-loops are established and provides two-way communications
• Collaborates with OCM Lead to develop and continually improve standards, guidelines and tools
• Collaborates with the lead to create and maintain an ongoing list of key enterprise changes; identify stakeholder impact, prioritize change efforts, and identify potential risk
• Coaches and mentors team members throughout the organization on the importance of Organizational Change Management
• Ability to train new team members on the OCM standards, guidelines and tools, may assist the Organizational Change Manager and/or Lead with teaching Organizational Change Management Courses
• Ability to travel up to 50%

Desired Skills

• Bachelor’s in Business, Technology, Psychology or Organizational Design or similar
• Master’s Degree in Business, Technology, Psychology or Organizational Design or similar preferred
• PROSCI Change Practitioner Certification or similar
• Minimum of 4 years OCM Facilitation
• Ability to work independently
• Must be a team player and able to work collaboratively with and through others
• Proven, successful experience applying OCM principles, methodologies, and tools for implementing large-scale and high-risk organizational change efforts
• Demonstrated ability to develop and deliver OCM programs throughout an organization
• A highly organized, energetic, and creative change professional with excellent planning and execution skills
• Flexible and adaptable; able to work in ambiguous situations
• Excellent and proven problem solving and analytical skills (including root-cause analysis)
• Excellent and proven written and verbal communication skills with the ability to tailor messaging to appropriate audience
• Ability to build and maintain effective working relationships and to influence at all levels of the organization
• Expert level understanding of how people go through a change and the change process
• Exceptional project management skills
• Resilient and tenacious with a propensity to persevere
• Flexibility to work on a variety of projects and independently prioritize and escalate issues when necessary
• Expertise in Microsoft Office and software including SharePoint, PowerPoint, Outlook, and Excel
• Proven Training and Mentoring experience

Business Unit - B00023