Administrative Assistant

Clayton Homes, a Berkshire Hathaway company and the nation’s leading housing provider, is a vertically integrated housing company that builds, sells, finances and insures affordable housing.

The Service Coordinator/Administrative Assistant is a vital member of the overall company. This position reports to the Home Center General Manager. The purpose of this position is to assist our retail team in providing timely administrative support while providing world class service.

Responsibilities:

• Completes all bill-backs with factories and related paperwork

• Processes contractor bills

• Following up with contractors & customers for service calls

• Managing the Home Centers Net Promoter Score (NPS/Customer Service)

• Assist in preparation for audits

• Follow-up with customers utilizing various contact methods, including home visits.

• Participate in sales meetings and other company events

• Participate as needed during marketing promotions and events

• Contribute to a positive team environment

• Cooperative and collaborative, willing and eager to work in a team environment, assist with miscellaneous duties as required

• Perform other duties as assigned or delegated by manager

• Prepare letters, flyers, copies, business card requests, and other correspondence as requested by the Home Center Manager;

• Assist customers with general questions, route phone calls and messages accurately and quickly;

• Assist Home Center staff in working with Home Office staff to carry out sales, marketing, human resource and other business processes

Position Requirements:

• Strong verbal communication skills

• Bilingual Preferred: English/Spanish

• Knowledge of Construction

• Strong customer relations skills

• Ability to excel and contribute to a team environment

• Reliable and dependable attributes

• Strong organizational and time management skills

• Intermediate computer skills

• Ability to learn and operate company software

• Excellent phone skills

• Ability to learn a general understanding of the retail environment

• Professional demeanor and appearance

• Ability to lift and move furniture, promotional items, etc.

• Ability to pass criminal background check as well as post-offer drug screen

• Two-year degree is preferred

Compensation:

• As an team member with Clayton you will receive an hourly wage: $20-$21/hr

Why Clayton?

• A Berkshire Hathaway Company – an integrity-based organization offering unlimited career growth

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, Employee Assistance Programs, paid time off, paid holidays and more

• As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program

• At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs

• Home Centers are closed on Sundays – we believe in offering a balanced working environment

Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

You will find much more information about Clayton Homes by visiting our website at: www.claytonhomes.com

• A Berkshire Hathaway Company – an integrity-based organization offering unlimited career growth.
• Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, Employee Assistance Programs, paid time off, paid holidays and more.
• As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs.
• Home Centers are closed on Sundays – we believe in offering a balanced working environment.

Business Unit - B00009