Position Summary

As a Business Analyst, you will be facilitating multiple business areas to elicit business processes and requirements and to identify improvement opportunities with the goal of implementing new functionality. As a member of your respective business units’ Portfolio team, you will use analytical skills and tools to document and clarify stakeholder requirements for designing and implementing projects. Excellent written and verbal communication skills are a must for you to serve as liaison between the business and technical teams including Tech shared services teams, portfolio teams, vendors, development teams, and subject matter experts. This is a business- and technology-facing role, requiring strong problem solving, analytical, and organizational skills.

About The Team

HomeFirst Agency is a leading insurance agency offering a wide range of insurance products in select states for homeowners, auto, recreational vehicles and term life insurance products. Located in Maryville, Tennessee, HomeFirst Agency offers homeowners insurance to customers nationwide, and insurance to protect other property and life in select states. For over 20 years, we have helped customers with their insurance needs. Today, we have more than 180,000 customers.

This role will be a part of a delivery-focused technology team working closely with stakeholders across all of HomeFirst Agency's business functions with a primary focus on the accounting, claims, and licensing departments. Projects will include major modernization initiatives, enhancements to existing platforms, and collaboration with analytics and reporting delivery teams in all phases of the project lifecycle.

Primary Responsibilities

• Break down business requirements and technical complexities so that they can be easily understood by software engineers and business end users.

• Develop, maintain and execute a change management strategy and plan which includes stakeholder management, communications, training, and monitors overall organizational readiness.

• Project initiation, planning, and implementation.

• Advocate process changes to business stakeholders and technical professionals to support future-state design process improvements, and new products / platforms.

• Provide leadership for the implementation of process improvement opportunities by identifying potential improvements, mapping out process changes, obtaining buy-in and approval, refining requirements and scope, and proactively communicating project capabilities to business leaders, stakeholders, technical professionals, and users.

• Define and track metrics to inform KPIs and process change

• Serve as a mentor to other team members.

• Share knowledge through formal discussions and/or presentations to large groups.

• Vendor and/or 3rd Party coordination and communication related to projects.

Primary Qualifications

• Bachelor's degree or equivalent technical and business experience.

• Proficient in Microsoft Office Suite: Including Intermediate in Excel, Word, PowerPoint, and Visio.

• Lean Six Sigma certification or experience is an advantage.

• Proven ability to facilitate requirement workshops / training sessions with large groups of business users and leadership.

• Experience in complex process mapping, group facilitation, data gathering and analysis, and phases of project life cycle (requirements gathering, design, development, deployment, training, and measuring effectiveness) and/or Agile Development cycles.

Desired Skills

• Excellent interpersonal, verbal, and written communication skills and the ability to interact with a diverse group of team members across a variety of business units, including executives, managers, technology professionals, subject matter experts, and end users.

• Proven ability to introduce new technology features and functionality to user groups.

• Proven ability to improve processes for efficiency and/or cost savings.

• Ability to learn software applications and understand data to ensure data integrity and to query, process, and analyze data.

• Ability to elicit report requirements, understand data to design a report, translate requirements for development and validate the report.

• Strong ability to work effectively within time constraints, changing priorities, and independently.

• Strong detail orientation and analytical / problem-solving skills.

• Proven ability to collaborate with Quality Assurance professionals to develop test cases and conduct user acceptance testing.

Behavioral Competencies

• Influence and persuasion

• Conflict management

• Deliberative decision making

• Strategic thinking

• Analytical thinking

• Business acumen

• Adaptability

• Managing innovation

Why Clayton Homes?

Founded in 1956, Clayton is a Berkshire Hathaway Company committed to opening doors to a better life and Building Happyness® through homeownership. Through its family of brands, Clayton builds, sells, finances, and insures traditional site-built homes and off-site built housing – including modular homes, manufactured homes, CrossMod™ homes, tiny homes, college dormitories, military barracks, and apartments. Corporate headquarters is located in the Knoxville, Tennessee area, specifically, Maryville, Tennessee. Clayton is the recipient of numerous industry awards including 2019 Builder of the Year and ranks as the #2 builder of homes in the U.S. by units sold. Our site-built division, Clayton Properties Group, is the 8th largest site builder in the U.S. We achieve our results through the strength of our people and have been recognized on the 2021 Forbes Best Employers for Diversity and 2021 Forbes America’s Best Employers Lists. To learn more about Clayton Homes, got to: https://www.claytonhomes.com

Benefits

• Competitive benefits including 401(k) with 100% company match of the first 4%; medical, dental and vision plans; paid time off days and holidays.

• Quarterly bonus program.

• Forbes lists: America’s Best Employers, America’s Employers by State, Best Employers for Diversity, Best Employers for Women.

• Recognized as one of East Tennessee’s top technology workplaces.

• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.

• Onsite fitness facility with full gym, workout classes, volleyball and basketball, ping-pong, and disc golf course.

• Paid Time Off for Volunteer work.