Solution Administrator Lead - ERP

Position Summary

The Solution Administration Lead is responsible for managing, mentoring, and supporting our Oracle ERP solution admin team. As the Solution Administrator Lead, your time will be spent defining and implementing proactive processes for supporting the Oracle ERP implementation, providing end user support, and owning the identity access management process. This position will also be responsible for identifying root cause analysis on issues and identifying trends in support incidents. An ideal candidate enjoys digging into a problem and setting up systems for others to follow with assisting team members.

About The Team

The Solution Administrator Lead will manage support for our Oracle Could Applications for Clayton Homes. This Team works closely with Technology Development Teams, Risk Analysts, ETO Engineering Teams and Security to ensure the Oracle environment is being supported effectively for the enterprise. This team interacts regularly with various teams in technology to help quickly address and resolve issues related to application release, Environment refresh, testing availability, and support.

Primary Qualifications

• Excellent interpersonal, verbal, and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, and IT professionals
• Excellent analytical problem-solving skills with the ability to think outside of the box
• Keen attention to detail, organized, and ability to articulate and document potential solutions
• Proven ability to work independently, effectively within time constraints and changing priorities
• Is the Primary delegate to see through completion of Business-Critical requests escalated outside of normal processes
• Proven ability to mentor and coach the team, create personal development plans and conduct frequent 1:1s with team members
• Leading personnel management, including staff recruitment, performance assessment and training
• Proficient in determining underlying causes and relevant system key performance indicators (KPIs)
• Partnering with Major Incident team and providing updates on incident progress, notifying service desk team of impending changes or agreed outages, etc.

• Oversee the responsibilities contained in the Maintenance Runbooks
• Collaborate with the ERP Support on knowledge management matters, including policy decisions on tiered support, article content, strategy etc.

Role Responsibilities

• Design systems to support continuous delivery and adapt test environment management to support on-demand, self-service automation
• Develop process to track test environments required for QA
• Create plans to deliver environments to support sprint-based development
• Represent ERP activities to release engineers to automate the deployment and configuration of applications to test environments and production
• Monitor and guarantee uptime of Oracle environments
• Coordinate with appropriate Teams to Provide ongoing support for Oracle environments
• Communicate test environment availability to project management and quality assurance
• Develop KPIs to track efficacy of test environment delivery efforts
• Resolve conflicts between teams competing for limited testing resources
• Produce monthly reports on the Operational Health of team & present to Leadership
• Frequent review of key metrics and processes to determine process optimizations
• Escalation point for leadership incidents/service requests that they cannot resolve within agreed timescales, and partnering to provide a viable solution

Desired Skills

• Experience in supporting and/or interacting within a large corporate environment
• Proficiency in leading both in-person and remote teams
• Experience in dealing with third-party-provided services
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL (Information Technology Infrastructure Library) principles
• Strong analytical, problem solving and project management skills
• Strong ability to work effectively within time constraints, changing priorities, and independently.
• Proven experience in project management, group facilitation, and data gathering
• Strong ability to manage assigned projects or programs that are aligned to operations and strategic objectives
• Experience with Application release and CI/CD tools.
• Understanding of DevSecOps fundamentals
• Familiar with configuration practices in the Oracle environment.
• Serve as a mentor to other team members.
• Bachelor's degree or equivalent technical and business experience.

Why Clayton Homes?

Founded in 1956, Clayton is a Berkshire Hathaway Company committed to opening doors to a better life and Building Happyness® through homeownership. Through its family of brands, Clayton builds, sells, finances, and insures traditional site-built homes and off-site built housing – including modular homes, manufactured homes, CrossMod™ homes, tiny homes, college dormitories, military barracks, and apartments. Corporate headquarters is located in the Knoxville, Tennessee area, specifically, Maryville, Tennessee. Clayton is the recipient of numerous industry awards including 2019 Builder of the Year and ranks as the #2 builder of homes in the U.S. by units sold. Our site-built division, Clayton Properties Group, is the 8th largest site builder in the U.S. We achieve our results through the strength of our people and have been recognized on the 2021 Forbes Best Employers for Diversity and 2021 Forbes America’s Best Employers Lists. To learn more about Clayton Homes, got to: https://www.claytonhomes.com

Benefits

• Competitive benefits including 401(k) with 100% company match of the first 4%; medical, dental and vision plans; paid time off days and holidays.
• Quarterly bonus program.
• Forbes lists: America’s Best Employers, America’s Employers by State, Best Employers for Diversity, Best Employers for Women.
• Recognized as one of East Tennessee’s top technology workplaces.
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
• Onsite fitness facility with full gym, workout classes, volleyball and basketball, ping-pong, and disc golf course.
• Paid Time Off for Volunteer work.

Business Unit - B00023