Position Summary

The Change Management Partner (CMP) designs and applies change management processes, practices, and tools to create strategies to support adoption of the changes planned for key enterprise initiatives. The CMP strives to maximize Team Member adoption and utilization while minimizing resistance to increase benefit realization, value creation and the achievement of desired outcomes. The CMP collaborates with project leaders through the integration of change management activities into project plans.

About the Team

Join a dynamic and fast-paced Organizational Change Management (OCM) team that thrives on driving the people side of change. Our team plays a critical role in enabling successful enterprise-wide transformations by focusing on the human impact of change—ensuring that Team Members are informed, engaged, and empowered throughout the journey.

We are passionate about helping Team Members and teams navigate change with confidence. Whether it's implementing new technologies, evolving business processes, or reshaping organizational structures, we bring a strategic, people-first approach to every initiative. Our work spans across departments and functions, supporting large-scale programs that shape the future of the organization.

As trusted advisors and change leaders, we collaborate closely with business partners at all levels to build change capability, foster resilience, and deliver measurable outcomes. If you're energized by meaningful work, thrive in a collaborative environment, and are ready to make a lasting impact, we’d love to have you on our team.

Primary Responsibilities
• Works with a senior OCM team member to define and apply OCM processes and tools to create a strategy to support adoption of the changes required by a project or initiative
• Works with the PM and Project Team to connect the program/project vision and objectives to change management deliverables
• Works with the PM and Project Team to identify key stakeholders impacted by the change and develop the change strategy specific to each group
• Ensures user readiness, by identifying and managing resistance to change and determining and mitigating risks
• With supervision, develops surveys, gathers feedback, proposes adjustments and reports on adoption
• Supports project teams, senior leaders, managers, and supervisors to ensure the successful execution of the end-to-end OCM strategy
• Supports the design, development, delivery, and management of communications
• Ensures feedback-loops are created and establishes two-way communications
• Collaborates with OCM CoP to collaborate on best practices
• Collaborates with the OCM leadership team to create and maintain an ongoing list of key enterprise changes; identify stakeholder impact, prioritize change efforts, and identify potential risk

Primary Qualifications
•Bachelor’s degree in Business, Technology, or Organizational Design or like experience
•Working towards PROSCI Change Practitioner Certification or similar

Desired Skills
•Understanding how people go through change
•Aware of change management frameworks and methodologies.
•Experience in identifying stakeholders and developing communication plans.
•Able to facilitate workshops and process definition meetings
•Project coordination experience and understanding of project management practices
•Knowledge of process diagrams and identification of current and future state
•Able to analyze and determine potential changes requiring updated roles/responsibilities and skills
•Able to train team members and change champions on OCM practices and expectations on the project
•Able to define the change narrative and communicate it to the organization utilizing many different methods
•Able to map current skills to required skills and determining gaps requiring training or knowledge transfer
•Able to develop survey questions that provides the necessary data to verify change management activities are effective
Technical skills:
o Experienced with the MS Suite of Products
o Able to utilize communication tools such as Canva and Bananatag to develop concise and clear communications
o Experienced utilizing MS Teams and SharePoint

Behavioral Competencies
•Influence and Persuasion – able to effectively in persuade, convince, influence, or impress others to get them to support a specific agenda or take a specific action
•Communicating - provides the information required by others in a concise, direct, and unambiguous way
•Collaboration and Teamwork - works interdependently and collaboratively with others to achieve mutual goals
•Composure and Resiliency - able to deal effectively with pressure, maintain focus and intensity, and remain optimistic and persistent

Business Unit - B00023