Director of Hospitality

Relocation assistance is available for this opportunity in Maryville, TN. Candidates will be considered from any US State.

Opened in 2018, Clayton Lodge & Retreat is a purpose-built destination supporting the professional development of Clayton Homes team members. The property features 64 cabin rooms, a cottage home, and a 26,000 sq. ft. training center. Designed for team members to Explore, Focus, and Grow, the Lodge delivers transformative learning and hospitality experiences grounded in Clayton’s core values.

As the scope of this role expands, the Director of Hospitality & Lodge Operations will not only lead day-to-day operations at the Lodge but also assume responsibility for event execution, culinary programming, and bar operations across our campus. This role demands a strategic hospitality leader with a passion for excellence, strong operational expertise, and the ability to elevate experiences.

Director of Hospitality Skills

• Expertise in F&B cost controls, vendor management, and event logistics

• Strong leadership skills with a focus on team development and coaching

• Deep experience in guest service delivery and hospitality standards

• Proficient in Opera PMS, Monscierge, Concur, Oracle, and Dormakaba

• Exceptional communication and collaboration skills

Director of Hospitality Duties

• Lead the overall vision, direction, and execution of hospitality experiences across campus.

• Build and develop high-performing, service-driven teams aligned with company values.

• Partner cross-functionally to ensure consistent guest experiences and world-class service delivery.

• Guide the long-term evolution of venues, including guest services, team development, and experience design.

• Oversee hospitality operations on campus, with a focus on culinary, bar, and event programming.

• Ensure seamless event execution, high-quality food and beverage service, and alignment with guest, student and team member expectations.

• Develop scalable SOPs for service, inventory, and event logistics across campus.

• Create and manage annual budgets, forecasts, and capital plans.

• Monitor key metrics (e.g., NPS, cost per guest, food & beverage margins), using data to drive performance improvements.

• Ensure operational compliance and optimize processes for quality and efficiency.

• Contribute to enterprise-wide projects and initiatives. Flex across departments and locations as needed to support organizational goals.

Director of Hospitality Education:

Bachelor’s degree in hospitality, Business Management, or relevant field.

Director of Hospitality Years of Related Experience:

• 8+ years of progressive experience in hospitality or resort management

• 3+ years in food & beverage operations

• 3+ years managing events or conferences

• 2+ years managing multi-site operations or large-scale hospitality programs

Director of Hospitality Licenses/Certifications

• Food Handling and Alcohol Service certifications preferred

• Project Management certification and bilingual skills are a plus

Level 16 $139,935 -$174,919

Business Unit - B00015