Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Do you enjoy a good riddle or solving a puzzle that might not have all the pieces? Do you enjoy communicating with others, asking questions, and taking the lead to ensure the larger team has all of the information needed to deliver to our customers? If so, this might be the place for you! Do you work well virtually? Are you an inspiring team member? Do you know how to support operations while simultaneously working in partnership with others in support of designing a future-state technical architecture and business processes? Do you get excited about working with a fully virtual team? Are you an agent for change and a constant seeker of opportunities for automation and improvements? Do you see the art of the possible while focusing on operational excellence? Do you want to have influence and impact in the areas of Innovation, Talent, Continuous Improvement and Quality? If you can answer ‘yes’ to these questions, then read on!

IS Solutions team coexists as part of Comcast headquarters Finance and Accounting organization and is responsible for delivering best-in-class pricing, packaging, and financial strategies, solutions, and services across all our Comcast Cable lines of business from ideation through billing; with a growth-minded, diverse, and skilled team.

Responsible for leading projects while integrating knowledge of business and functional priorities for the functional systems and technology platform (i.e., Human Resources, Finance, Legal, etc.). Ensures the planning and execution of all activities for the platform are directly aligned with allocated budget and business commitments. Acts as a subject matter expert (SME) for business partners as well as team members for the platform. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May provide mentoring and guidance to more junior team members. May be responsible for leading a team, but does not directly manage people.

Job Description

Core Responsibilities

• Analyzes and revises existing system logic difficulties and documentation, as necessary.
• Prepares detailed specifications from which programs will be written.
• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.
• Identifies and assesses probable interactions of related computer systems and predicts impact of a change in assigned system.
• May review proposals, including gathering facts, analyzing data and preparing project overview which compares alternatives in terms of cost, time, availability of equipment and personnel etc. Recommends course of action.
• Functions as a liaison between the client, community and internal IT and/or external software vendors to develop system solutions to processing systems or business problems.
• Ensures data quality and integrity across data-specific application implementations.
• Supports the testing team and business users in validating that the programs meet the requirements.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Represents the department as a primary technical point of contact for the functional systems and technology platform.
• Serves as a subject matter expert to answer questions/concerns about functional platform changes and capabilities as well as policies and procedures.
• Provides thorough review of technical solutions for the platform to ensure configuration/ development meet the business requirement specifications, designs and plans as well as ensuring a common understanding and agreement on deliverables.
• Preserves the integrity of the functional platform by reviewing potential downstream impacts of platform upgrades to ensure data integrity and functionality.
• Manages the relationship with business stakeholders to identify product and technical requirements for the platform.
• Conducts and documents requirements.
• Supports training initiatives to introduce new applications or new features in existing applications for the functional platform.
• Evaluates new vendor released functionality across the functional platform and performs gap analysis based on business needs and recommend new features.
• Works with quality assurance team to determine all necessary testing is accounted and documented.
• Provides feedback regarding best possible user experience for application users.
• Presents and supports functional and technical solutions.
• Ensures platform integrity and cutover readiness during technical deployments.
• Provides support for platform stability and aids with appropriate troubleshooting activities to collaboratively resolve problems and ensure high availability.
• Provides consistent, independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.
  

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Analytical Reports, Billing Systems, Problem Solving, Troubleshooting

Compensation

National Pay Range: $72,411.93 USD-$169,715.46 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

7-10 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.