Director, Field/Tech Operations Communications
Comcast Business
This job is no longer accepting applications
See open jobs at Comcast Business.See open jobs similar to "Director, Field/Tech Operations Communications" Knoxville Technology Council.Job Summary
This is an exciting opportunity to drive strategic, employee communications as the Director, Field/Tech Operations Communications. In this role, the Director will oversee, develop and execute communications for internal frontline audiences on a wide variety of programs and initiatives. This individual will be expected to work as a strategic partner to create and drive the messaging strategy and experience, and ensure messaging is effectively prioritized and aligned with business objectives using an audience-first mindset. The Director will work closely with other Employee Communicators and Field Operations functional teams to develop and communicate executive leader messages, national programs, operational changes, events and initiatives. This role can be based virtually throughout the Comcast footprint and will report into the Philadelphia-based Corporate Communications team.Job Description
Core Responsibilities
Oversees the design and deployment of comprehensive communication plans and content for new initiatives, required programs, projects, and a strategy to foster positive labor relations.
Partners with senior leaders to oversee the prioritization of messaging with a global, audience-first mindset.
Collaborates with teams to facilitate focus groups and curate feedback on technology/tool experience and message testing.
Leverages strategic messaging trends, data, and technology, identifies and sets benchmarks and messaging performance KPIs to ensure messaging performance.
Uses data and trends to identify key moments around which to build campaigns and meet teammates where they are.
Partners with senior leaders to determine technology needs, use, content governance and implementation by balancing volume against the editorial calendar.
Monitors and measures the effectiveness of communications and campaigns by maintaining the Technician Operations editorial calendar in partnership and alignment with the broader companywide editorial calendar.
Writes and edits organization-wide communications.
Tracks and maintains work progress and metrics individually and monitors across the team through a shared intake tool.
Establishes routine messaging performance reports and shares results with clients and senior communication leaders.
Develops, trains and manages team in day-to-day operations. Participates in and leads performance reviews.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Ability to work a flexible, on call schedule.
Qualifications:
Exceptional presentation, writing, formatting and proofreading skills with a strong attention to detail; writing test and samples required.
Experience working with frontline field operations and technical teams.
Experience using data and metrics to drive improvements.
Experience working closely with HR and legal teams to address labor related challenges.
Experience effectively communicating to ensure an understanding about labor laws, regulations and organizational policies.
Experience influencing discipline and rigor as a strategic communication leader.
Related experience in HQ and Corporate environment communicating to large employee audiences.
Excellent understanding of trending messaging channels, messaging technology and quickly adapts and champions new ways of working.
Experience in leveraging technology to drive efficiencies in a communications function and creates process improvements that help communication teams and audiences move faster.
Experience working with unionized workforces and labor relations.
Skilled influencer that readily uses expertise to counsel clients and teams on best practices, rigorously applying the use of data and trends to make decisions.
Outstanding ability to quickly identify priorities balanced with the audience and business in mind.
Exceptional professional demeanor and comfort interacting with teammates at every level.
Experience managing team members directly and indirectly, agencies and vendors, and aligning people and projects to meet business needs.
Ability to work in a highly matrixed and fast paced, deadline-driven environment.
Consistently navigates responsibilities with a great deal of autonomy, exercises good independent judgment, decisiveness and discretion.
Familiarity with business management software (SharePoint, Smartsheet, etc.) is desired but not required.
Strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint) is required.
Education:
Bachelor’s Degree in Communications, English, Journalism or similar program
Relative Work Experience:
9+ years internal communications
3+ years leading teams in a matrixed, fast changing environment
5+ years in leading messaging strategy and content to frontline audiences (Field Operations in Telecommunications or Energy sectors strongly preferred)
5+ years in labor relation communications
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Crisis Response, Employee and Labor Relations, Employee Communications, Strategic Communication Planning, Taking InitiativeWe believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relevant Work Experience
10 Years +Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.This job is no longer accepting applications
See open jobs at Comcast Business.See open jobs similar to "Director, Field/Tech Operations Communications" Knoxville Technology Council.