Xumo, a joint venture between Comcast and Charter Communications, was formed to develop and offer a next-generation streaming platform for the entire entertainment industry. The company consists of three primary lines of business: Xumo devices, Xumo Play, and Xumo Enterprise. Powered by Comcast’s global entertainment platform, Xumo devices feature a world-class user interface with universal voice search capabilities, making it easy for consumers to find and enjoy their favorite streaming content. Xumo Play is a free ad-supported streaming TV (FAST) service offering hundreds of linear channels and on-demand options. Xumo Enterprise provides tools and services for content creators, distributors, and advertisers to make FAST content more accessible.

Job Summary

Responsible for providing account management & sales support for an assigned portfolio of existing customers for the Xumo Advertising function. Develops and manages overall account strategies for specific named accounts, including identification of incremental revenue opportunities, new product opportunities. Responsible for overall customer relationship management & customer satisfaction in addition to delivering customer revenue and retention objectives. Identifies and manages interactions with assigned group of existing customers to identify cross/up and repeat sales opportunities.

Job Description

Additional Job Summary/Qualifications:

As an Account Manager for Xumo Advertising, this role is a key contributor. Qualified candidates will have 3-5 years plus of programmatic/digital account management experience, along with the ability to thrive in a fast paced, growing industry.

• Position is office based in New York, NY- 4 days/week & 1 day remote.

Core Responsibilities

• Owns relationships with a book of accounts with responsibility for account strategy, spend growth, upsells and renewals.
• Builds, maintains and handles client relationships.
• Researches and understands client business and goals.
• Leads compelling strategic business reviews to identify customer needs and drive growth opportunities.
• Coordinates and processes all client contracts, revisions and copy into a implementation-ready status.
• Contributes to strategic account team meetings to ensure success of live campaigns.
• Owns campaign management and recommendations of effective performance to agency and clients.
• Follows ad campaigns closely and communicates relevant clickthrough and creative success to improve performance and aid in retention.
• Manages cross-functional teams to ensure delivery of customer objectives.
• Serves as an escalation point for key customer issues around pricing and agreements.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.
• Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Account Management, Customer Relationships, Customer Satisfaction, Digital Advertising, Programmatic Advertising

Compensation

Primary Location Pay Range: $95,966.92 - $143,950.38Targeted Commission: $48,000.00Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.