Job Title

SVP & CAO - ONCOLOGY SVCS

ID

EVG SVP TCSC TOG 01202026

Facility

Covenant Health Corporate

Department Name

ADMINISTRATION

Senior Vice President & CAO, Oncology Services

Full time, 80 hours per pay period, Day shift

Covenant Health Overview:

Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times.

Position Summary:

The Senior Vice President (SVP) of Oncology Services for Covenant Health will be the administrative leader in a dyad leadership structure with physician(s) leaders. The role will be primarily responsible for developing and implementing strategic plans, assisting with the management of overall operations, fostering relationships with key stakeholders and referral sources, and ensuring that the service line delivers regulatory compliant, high-quality, and safe patient care and is aligned with health system established goals and objectives.

The SVP will oversee the five (5) Covenant Health strategic drivers for the service line including: workplace excellence, financial stewardship, clinical and operational excellence, innovation and growth, and consumer-driven experience to drive growth and success in a competitive healthcare environment. The SVP works closely with physician and administrative leadership at clinic locations, corporate services, and various hospitals across the organization. The position reports to the Executive Vice President, Physician Enterprise and Ambulatory Services

• Strategic Leadership: Develop and implement short and long-term strategic goals in collaboration with physician and health system executive leadership. Identify opportunities for expansion and growth in oncology services. Build business plans as needed. Assess and present key market share and leading data indicators for planning purposes. Stay updated on healthcare trends, regulations, and innovations impacting the field of oncology.
• Financial Management: Oversee the advancement of budgeting, financial and capital planning, and resource allocation to ensure financial stability and growth. Monitor service line productivity, financial performance, ensuring profitability and cost-efficiency across all areas of the service line with finance leaders. Develop strategies to optimize, grow revenue, and improve data analytics and financial reporting for the service line.
• Operational Management: Ensure the day-to-day operations of oncology services run smoothly and efficiently. Work with operations leaders to implement process improvements to enhance patient care, reduce costs, and streamline operations. Develop strategies to improve patient experience and operational efficiency. Oversee clinic and outreach locations to ensure optimal performance and agreed upon goals are achieved. Collaborate with hospital operations leaders to align inpatient and outpatient programs and service objectives.
• Physician Relations and Recruitment: Build strong, effective relationships with oncologists, surgeons, other physicians in the health system, and key referral sources. Collaborate with physician leadership to align clinical operations with business objectives. Help develop and oversee physician and APP recruitment and retention plans. Partner with physician leadership to advance clinical quality, research, and innovation.
• Stakeholder Engagement: Represent Covenant Health oncology services in the community, across the medical community, and with other state and national organizations as appropriate. Maintain positive relationships with patients, physicians, hospitals, other healthcare organizations and medical group leaders, and the community.
• Quality, Safety and Compliance: Partner with clinical leaders to advance evidence-based care pathways, clinical protocols, and quality initiatives. Ensure compliance with healthcare regulations, accreditation standards, and best industry practices with risk management and compliance officers. Work collaboratively with health system physicians, nursing, and medical staff leadership.
• People: Develop, implement and coordinate activities that support a healthy culture. Lead, mentor, and develop high-performing teams. Function as a liaison to ensure good flow of communication and information within the service line, between service locations and health system support departments, and with hospitals. Proactively address issues to support strong and healthy relationships between the service line and health system. Promote a culture of accountability, teamwork, continuous improvement, and patient-first service.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:

Master’s degree, preferably in Business Administration or Hospital Administration.

Minimum Experience:

At least ten (10) years of leadership experience in healthcare including oncology and cancer program experience. Experience should include a variety of increasingly complex supervisory/managerial assignments with demonstrated expertise in the management functions of planning, organizing, and leading. Requires effective communication, excellent financial, planning and analytical skills. Must be able to interface effectively with all levels of management and with outside organizations and officials. Competency in the use of a variety of computer hardware and software systems. Strong, positive track record in physician/medical staff relationships

Licensure Requirement:

None

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