Operations and Performance Management

• Review departmental operational metrics and identify opportunities for improvement.
• Review and monitor key clinical performance indicators, including:
  • Length of stay
  • Door-to-provider times
  • Left without being seen (LWBS) rates
  • Admission and transfer metrics
  • Return visits
  • Patient safety events
• Partner with nursing and administrative leadership to improve patient flow, throughput, and resource utilization.
• Lead process improvement initiatives aimed at enhancing efficiency, quality, and patient outcomes.
• Monitor productivity, staffing effectiveness, and provider performance.
• Participate in strategic planning and growth initiatives for pediatric emergency services.

Clinical Quality and Patient Safety

• Lead departmental quality improvement (QI) and patient safety initiatives.
• Participate in development and implementation of evidence-based clinical pathways and best practices.
• Participate in peer review and case review activities.
• Act as a key participant in root cause analyses and corrective action plans following significant events.
• Ensure compliance with regulatory, accreditation, and hospital standards.

Provider Staffing and Scheduling

• Develop and maintain physician and advanced practice provider schedules.
• Ensure appropriate staffing levels to meet patient demand and operational goals.
• Manage schedule adjustments and coverage needs.
• Coordinate onboarding and integration of new providers.
• Collaborate with staffing and recruiting teams to maintain adequate workforce coverage.

Recruitment and Retention

• Lead physician and APP recruitment efforts.
• Conduct candidate interviews and participate in hiring decisions.
• Develop retention strategies to promote provider engagement and satisfaction.
• Mentor new clinicians and facilitate professional development opportunities.
• Foster a positive departmental culture focused on teamwork, accountability, and excellence.

Provider Performance, Coaching, and Accountability

• Provide ongoing feedback and performance coaching to physicians and APPs.
• Conduct formal performance evaluations.
• Develop improvement plans when performance deficiencies are identified.
• Address professionalism concerns and behavioral issues.
• Participate in disciplinary actions consistent with hospital and organizational policies.
• Recognize and reward exemplary performance.

Patient Experience

• Review patient experience data and satisfaction metrics.
• Lead initiatives designed to improve patient and family experience.
• Investigate and respond to patient complaints and concerns as appropriate.
• Promote communication strategies that enhance patient and family engagement.
• Collaborate with nursing and ancillary services to improve the overall care experience.

Education and Professional Development

• Support continuing medical education and professional growth of providers.
• Participate in educational activities for physicians, APPs, nurses, residents, and students.
• Promote pediatric emergency preparedness and competency throughout the organization.
• Facilitate implementation of new clinical guidelines and educational initiatives.

Hospital and Community Leadership

• Represent the pediatric emergency department on hospital committees and leadership councils.
• Collaborate with pediatric subspecialists, hospitalists, intensivists, EMS agencies, and referring providers.
• Support community outreach and pediatric emergency preparedness initiatives.
• Participate in business development and service line growth activities.

Financial Stewardship

• Assist with departmental budgeting and resource planning.
• Monitor productivity, staffing costs, and operational performance.
• Identify opportunities for cost-effective care delivery while maintaining quality standards.
• Support initiatives that improve departmental financial performance.

Come work where you can make a difference everyday.