This remote position is responsible for the implementation of low complexity tools and processes, and the proactive support and maintenance of clinical information systems. Works under direct supervision to effectively scope, plan, and deliver on customer requests to include break fix issues and projects. Leads and coordinates projects with low complexity. Utilizes best practices to implement and document consistent builds. Takes ownership of issues, is highly responsive to customers, and shows an aptitude for the development and documentation of customer requirements.

REPORTS TO

• Manager, Ambulatory Systems

JOB REQUIREMENTS

Supervisory Responsibilities: No

Minimum Education: Associate degree in computer science, information technology, nursing or related field.

License/Certification Required: No

Minimum Work Experience: Two years’ experience in Information Technology, clinical operations, or related field

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent oral and written communication skills.
• Service oriented.
• Able to work independently, think critically, and problem solve.
• Is proactive and makes routine decisions independently.
• Must have above average problem-solving skills.
• Excellent organizational, time management and customer service skills.
• Proficient in MS Office, Outlook, Excel and PowerPoint and other computer applications.
• Clinic/hospital registration and/or revenue cycle experience desirable, but not required

DUTIES AND RESPONSIBILITIES

• Serves as the IT contact and resource for assigned user departments and develops understanding of their business and information requirements.
• Determine information needs of operational departments and presents potential solutions.
• Implements system changes that are low in complexity following Change Management policies and procedures.
• Gains an understanding of and sensitivity to the users’ environment and information needs.
• Consistently demonstrates effective verbal communication skills; communicates ideas clearly and in a manner appropriate for the audience.
• Assists with on-going support, problem diagnosis, and problem resolution related to assigned clinical information systems.
• Assists with coordination of problem resolution with users, other IT personnel, and vendors.
• Assesses problem situations with care and considers all aspects before pursuing a solution; seeks advice from management appropriately.
• Ensures system changes are thoroughly tested before placing in production; following department change management policies and procedures and monitoring results before signing off on changes made.
• Establishes and maintains a good rapport with users and other personnel.
• Demonstrates good analytical ability in evaluating existing systems.
• Assists user departments in user training, documentation, and development of policies and procedures related to information systems.
• Demonstrates proficiency in the use of assigned departmental systems as well as internal communication, and presentation.
• Assists with development of training material; conducts informative training classes and one-on-one training as assigned.
• Demonstrates good written communication skills; writes documents and reports clearly, concisely, and grammatically correct.
• Gains knowledge of corporate and departmental policies and procedures, applicable regulatory agencies, and information systems security policies and procedures.
• Maintains end user system security in compliance with information security policies and procedures.
• Ensures system access provided is appropriate for the end user role.
• Ensures completion of access and termination requests meet or exceed the required timelines as stated in the information systems security policy and procedure.
• Conducts regular audits to ensure continued need for access by end users.
• Reports breaches in security to appropriate IT management in a timely manner.

PHYSICAL REQUIREMENTS

• Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
• Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required.