A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Fraud Analyst 1- Loss Prevention

Job Description

This role is a specialized role that involves the research and risk mitigation associated with transactional fraud review. This role is responsible for managing, monitoring, and coordinating fraud risk management projects for credit and debit card transactions. Determines the level of fraud risk and calculates the overall exposure to Elavon, develops policies and procedures used to evaluate and control fraud risk, and analyzes the potential profit/loss impact to the business line. Develops and maintains the analytical framework and support systems for the fraud management and reporting processes. Required to monitor account activity and secure accounts to prevent losses. Work with internal and external departments, partners, and banks to validate charges are authorized. While fraud prevention and risk mitigation are performed, effective communication with our customers and partners is a priority.

This Remote Position is for Tennessee candidates only

Must be able to complete 5 week Onsite Training in Knoxville Tennessee

October 16th, 2023 8:00am-4:30pm Monday-Friday Eastern Time

Shift: 8am-4:30pm Monday-Friday Eastern Time

Responsibilities Include

• Understand information security requirements due to the increased level of access to highly secure information
• Manage multiple tasks/projects and deadlines simultaneously
• Strong problem-solving and negotiation skills as well as the ability to handle complex customer calls
• Excellent time management skills to maximize the number of cases that can be investigated while maintaining a high level of customer service
• Good organizational skills and attention to detail
• Evaluate and analyze data to effort to make decisions in an autonomous environment
• Investigate complex fraud situations including account takeover, elder and vulnerable abuse, and identity theft
• Conduct analysis through multiple systems, utilizing various search tools
• Identify fraud trends and escalate appropriately
• Maintain a working knowledge of fraud prevention guidelines, operating system processes and procedures, and regulatory and policy requirements
• Effectively work with an interpreter for written/verbal communication while handling an investigation
• Identify and interpret data and resolve exceptions
• Frequent contacts with customers and issuing banks to validate whether transactions are genuine
• Identify and build relationships with strategic partners and sales channels
• Maintain minimum job requirements while working remotely
• Additional responsibilities could also include:
  • Maintain Internal and External Inboxes
  • Card Brand Violation Notice
  • High Risk Registration
  • Project Leadership
  • Analyze 3rd Party Exception Reports

Basic Qualifications

• Bachelor’s degree or equivalent work experience
• Two or more years of relevant work experience
• Proficient in Microsoft Office, internet resources, social media, and ability to learn proprietary software
• Excellent interpersonal, written, and verbal communication skills
• Available to complete in-person training before moving to a hybrid or home-based work environment

Preferred Skills/Experience

• Proficient in computer navigation skills using a variety of software packages

• Elavon and acquirer experience is a plus
• Fluent in French or Spanish is a plus

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 - $22.00

This is an Elavon posting. Elavon is a part of the U.S. Bank family.