At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Location: Madrid

We are looking for a candidate who can establish and maintain a great working relationship with some of our top customer accounts, providing daily support to both the client and our relationship managers.

You will have your own portfolio where you will manage your customer expectations, daily requests while ensuring to provide stelar customer service.

Your responsibilities will include:

Maintaining high services satisfaction by answering customer phone calls and emails.

Following up on general client queries and issues.

Providing training and helping with account setups.

Generating reports and providing daily support to relationship managers.

Coordinating and interacting with internal teams and individuals to ensure high levels of service delivery.

Basic Qualifications

• Leaving Certificate or high school equivalent

• Two to three years of customer service experience

• Strong verbal and written English. All our internal and external communications are conducted in English

Preferred Skills/Experience

• Excellent interpersonal communication skills

• Thorough knowledge of all relevant operational processes and procedures and company products and services

• Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.

• Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries

• Strong analytical and problem-solving skills

• Ability to manage multiple tasks/projects and deadlines simultaneously

We offer

• Full time position, employment agreement,

• Professional trainings, opportunity to develop career path in organizational structures, support in career planning,

• Work in a dynamic team with a supportive inclusive culture and strong values,

• Interaction with Clients and Colleagues across Europe

• Good atmosphere at work and comfortable working environment,

• Opportunity to participate in social and community projects.

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If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.