Jewelry Television - TikTok Shop Operations Specialist

Position Overview

We are seeking a detail-oriented and self-motivated TikTok Shop Operations Specialist to manage the day-to-day operations of our TikTok Shop channel. This role requires someone who thrives in a fast-paced e-commerce environment, takes ownership of their work, and can independently manage multiple aspects of our TikTok Shop presence from product setup to livestream execution. This position is located in Knoxville, Tennessee.

Primary Responsibilities

Product & Inventory Management

• Set up new products in TikTok Shop, ensuring accurate titles, descriptions, specifications, and categorization
• Maintain pricing accuracy across all listings, implementing promotional pricing and monitoring competitor pricing strategies
• Manage real-time inventory levels, updating on-hand quantities to prevent overselling and maintain customer satisfaction
• Conduct regular audits of product listings to ensure data accuracy and compliance with TikTok Shop policies

Livestream Operations

• Plan, coordinate, and execute livestream sessions, including scheduling and technical setup
• Prepare product showcases, talking points, and promotional offers for livestream events
• Monitor livestream performance metrics and adjust strategy to maximize engagement and conversions
• Troubleshoot technical issues during live broadcasts to ensure seamless viewer experience

Creator & Content Management

• Organize and maintain inventory of product samples designated for creator partnerships
• Coordinate sample shipments to creators, tracking delivery and managing returns
• Curate and organize product images, videos, and marketing assets for creator use
• Maintain a digital library of approved content and brand guidelines for creator reference

Performance & Optimization

• Monitor shop performance metrics including views, conversion rates, and sales velocity
• Identify underperforming products and recommend improvements to listings or strategy
• Stay current on TikTok Shop best practices, algorithm changes, and platform updates

Required Qualifications

• Exceptional attention to detail with a proven track record of maintaining accuracy in data-heavy environments
• Strong sense of accountability and ownership over assigned responsibilities
• Ability to work independently with minimal supervision, proactively identifying and solving problems
• Excellent organizational skills with the ability to manage multiple priorities simultaneously
• Comfortable with technology and quick to learn new platforms and tools
• Strong written and verbal communication skills

Preferred Qualifications

• Previous experience in e-commerce, online marketplace management, or digital retail
• Background in sales or business development with understanding of sales metrics and customer behavior
• Familiarity with TikTok Shop, social commerce, or influencer marketing
• Experience with livestream selling or video content creation
• Knowledge of inventory management systems and e-commerce platforms

Key Competencies

• Detail Orientation: Catches errors before they happen and maintains high standards for data accuracy
• Self-Starter Mentality: Takes initiative without waiting for direction and follows through on commitments
• Problem-Solving: Thinks critically to resolve issues quickly and prevent future occurrences
• Adaptability: Thrives in a dynamic environment where priorities can shift rapidly
• Business Acumen: Understands how daily tasks connect to broader sales goals and revenue targets

Work Environment

This position requires daily engagement with TikTok Shop operations, including flexibility to support livestream events that may occur during peak shopping hours or special promotional periods.

JTV Perks:

• Outstanding employee benefit program with medical, dental and vision coverage available.
• 401(k) Matching
• Generous personal/vacation accrual policy.
• Exceptional employee discount on JTV product.
• 24-hour private Fitness Center for all JTV employees and their immediate family.
• Our employee park features a Walking Trail, Frisbee Golf, Volleyball and MORE!

Overview:

Jewelry Television® (JTV) is one of the leading retailers of jewelry and gemstones in the United States. Privately-held with a proven 33-year history, JTV leverages an omni-digital strategy designed to elevate the customer experience through holistic, digitally-driven touch points, including broadcasting live programming 24-hours a day, seven days a week to 86 million U.S. households, an industry leading mobile optimized e-commerce platform, and a robust social media presence. As part of its commitment to the development and distribution of educational content and consumer satisfaction the company employs numerous Graduate Gemologists and Accredited Jewelry Professionals. The company’s website, JTV.com, is one of the largest jewelry e-commerce websites in the country according to Internet Retailer’s Top 500 list for 2015.

Jewelry Television® (JTV) is an Equal Opportunity Employer (EOE) that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Jewelry Television® (JTV) is an E-Verify employer and participates in the E-Verify program. Jewelry Television® (JTV) participates in the Tennessee Drug-Free Workplace Program.