Jewelry Television - Assistant On-Air Broadcast Production Stage Manager

As an Assistant Stage Manager in the Jewelry Television on-air Department, you will be an integral part of a live, 24/7 studio environment. This role requires a strong, dependable, multi-tasker with excellent organizational and communication skills. The Assistant Stage Manager should have the ability to adapt quickly to the fast-paced, ever-changing needs of a live show. The Assistant Stage Manager will provide real-time leadership and support for organizing, monitoring and prioritizing products and props for the Live Show Production Assistants. The ASM will also be responsible for weekly schedules, coverage for call-offs, and managing weekly and monthly man-hours. This includes responsibilities for overseeing personnel, coaching, and addressing performance or behavioral issues as necessary. Weekend, nights and holiday availability is required. This role is located in Knoxville, Tennessee and is not remote.

As part of supporting the Stage Manager ...
• Supervise operations within the Studio facility to achieve higher output by the PA team
• Lead, coach, and motivate a team of hourly associates
• Run daily floor execution (flowing, receiving, quality checks, or reconciling)
• Set clear expectations for workflow, quality, productivity, attendance and safety,
• Conduct start-of-shift huddles and end-of-shift recaps
• Monitor labor vs. volume and help adjust staffing in real time and handle call-offs
• Partner with other Supervisors, Managers or departments on modifying goals to influence process improvements
• Identify bottlenecks and develop practical solutions
• Assist in the recruitment and onboarding of new hires
• Train newly hired associates cross-train team members
• Enforce SOPs and escalate issues appropriately
• Maintain Prop inventory, replace as needed
• Help create a positive, accountable, high-energy culture on the floor

What We’re Looking For:
• 3+ years leading people in a service industry, warehouse, distribution center, or on-air production environment
• Strong communicator who can coach in the moment
• Excellent organization, communication, leadership, and interpersonal skills
• Excellent problem-solving skills, and a strong work ethic
• Data-driven mindset (productivity, quality, attendance, safety)
• Ability to stay calm under pressure and make quick decisions
• Tech-comfortable (Mac, PC, Office, scanners, basic reporting)
• Willingness to work flexible shifts, including peak seasons, weekends and nights
• Proven experience in production planning/demand planning/capacity planning in a manufacturing environment.
• Process flow mapping capability & knowledge
• Good computer skills utilizing MS Windows, MS Word, MS Excel, MS PowerPoint, MS Publisher, & scheduling inside ERP systems (Dynamics AX, Oracle, SAP).
• The ability to learn company specialized software programs.

Preferred, But Not Required....
• Familiarity with continuous improvement / Learn basics
• Able to work well under pressure and adjust well to change.
• Able to positively influence others and work well with various levels of employees.
• Associates or Bachelor’s degree in a production-related field is a plus but not required

JTV Perks:

• Outstanding employee benefit program with medical, dental and vision coverage available.
• 401(k) Matching
• Generous personal/vacation accrual policy.
• Exceptional employee discount on JTV product.
• 24-hour private Fitness Center for all JTV employees and their immediate family.
• Our employee park features a Walking Trail, Frisbee Golf, Volleyball and MORE!
  

Overview:

Jewelry Television® (JTV) is one of the leading retailers of jewelry and gemstones in the United States. Privately-held with a proven 33-year history, JTV leverages an omni-digital strategy designed to elevate the customer experience through holistic, digitally-driven touch points, including broadcasting live programming 24-hours a day, seven days a week to 86 million U.S. households, an industry leading mobile optimized e-commerce platform, and a robust social media presence. As part of its commitment to the development and distribution of educational content and consumer satisfaction the company employs numerous Graduate Gemologists and Accredited Jewelry Professionals. The company’s website, JTV.com, is one of the largest jewelry e-commerce websites in the country according to Internet Retailer’s Top 500 list for 2015.

Jewelry Television® (JTV) is an Equal Opportunity Employer (EOE) that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Jewelry Television® (JTV) is an E-Verify employer and participates in the E-Verify program. Jewelry Television® (JTV) participates in the Tennessee Drug-Free Workplace Program.