Classification: New Service Representative

Work Hours: 40+ hours / week: M - F

About KUB: KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 501,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission driven organization with strong values that support a skilled, diverse, and inclusive workforce.

About the Role: Serves as the primary point of contact for homeowners, builders, contractors, and developers concerning residential and commercial utility service requests and land development projects in KUB’s service territory. Meets daily with customers to determine utility needs and requirements. Prepares drawings, designs, cost estimates, and contracts for utility facilities required to serve customers. Works with customers, developers, contractors, builders, inspectors, and other KUB departments to coordinate the installation of utility services and facilities. Coordinates multiple projects simultaneously. Acts as a liaison between customers and other KUB departments. Advises customers on a wide variety of issues including utility service policies and procedures, utility fees, utility service agreements, utility easements, and various KUB programs and processes. Maintains working knowledge of current utility service and utility extension policies, customer service-related policies and procedures, utility standards and specifications, safety policies and requirements, and KUB’s Rules and Regulations. Demonstrates flexibility and willingness to accept additional duties as needed. Some after-hours and weekend emergency storm response and restoration work may be required.

Physical Requirements:

Requires the ability to operate and to get in and out of a vehicle many times a day. Requires the ability to move freely throughout the office to review maps, drawings, and design layouts while meeting with internal and external customers. Requires the ability to move freely about customers’ properties over all types of terrain and walking considerable distances. Requires the ability to work under pressure and tight time constraints while addressing numerous customer issues related to providing new utility service. Requires the ability to lift and/or move up to 50 pounds.

Minimum Requirements:

• High school diploma or equivalent

• Fundamental understanding of electric, gas, water, and/or wastewater systems

• Strong written and oral communication and customer service skills

• Ability to manage time effectively and prioritize tasks

• Computer skills, including knowledge of the Microsoft Office Suite

• Valid driver’s license

Please note that due to our internal education requirements, this position will not support H-1B immigration status; we are unable to provide immigration sponsorship for and/or based on this position.

Preferred Requirements:

• Three (3) years of experience in the operations of utility systems or related field

• Experience in the fields of utility design, utility installation, and/or construction

• Demonstrated ability to simultaneously manage multiple projects

• Associates or bachelor’s degree in related field

• Experience with PeopleSoft applications, particularly Customer Information System (CIS) and Geographic Information Systems (GIS)

• Advanced understanding of electric systems and operation

About the Selection Process:

Phase 1 – Apply online

Phase 2 – Experience, training, and education evaluation

Phase 3 – Interview with department representatives

Phase 4 – Written, performance, and behavioral exercises

Phase 5 – Background Investigation

Phase 6 – Physical assessment and/or drug screen*

* KUB is part of the Tennessee Drug Free Workplace Program

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.

Knoxville Utilities Board is an Equal Opportunity Employer