Classification: New Service Representative

Work Hours: 40+ hours / week: M - F

About KUB: KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 501,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission driven organization with strong values that support a skilled, diverse, and inclusive workforce.

About the Role: Are you a people person who thrives on solving problems and making connections? Join KUB as a Utility Service Coordinator—your work will directly shape how homes, businesses, and communities grow in our region!

In this dynamic, customer-facing role, you’ll serve as the go-to specialist for homeowners, builders, contractors, and developers needing residential or commercial utility services. You'll meet with customers daily to understand their needs, design utility solutions, and coordinate projects from start to finish. If you're organized, solution-oriented, and thrive in a fast-paced, collaborative environment—this is the role for you!

What You’ll Do:

• Act as the primary point of contact for customers seeking new, modified or upgraded utility services.

• Prepare drawings, designs, cost estimates, and service contracts.

• Coordinate with builders, developers, contractors, inspectors, and internal KUB teams to ensure smooth project delivery.

• Manage multiple land development and utility installation projects simultaneously.

• Advise customers on utility service policies, fees, easements, agreements, and programs.

• Stay up to date on all KUB regulations, safety standards, and procedures.

• Participate in occasional after-hours emergency response or storm restoration efforts.

Physical Requirements:

Requires the ability to operate and to get in and out of a vehicle many times a day. Requires the ability to move freely throughout the office to review maps, drawings, and design layouts while meeting with internal and external customers. Requires the ability to move freely about customers’ properties over all types of terrain and walking considerable distances. Requires the ability to work under pressure and tight time constraints while addressing numerous customer issues related to providing new utility service. Requires the ability to lift and/or move up to 50 pounds.

Minimum Requirements:

• High school diploma or equivalent

• Fundamental understanding of electric, gas, water, and/or wastewater systems

• Strong written and oral communication and customer service skills

• Ability to manage time effectively and prioritize tasks

• Computer skills, including knowledge of the Microsoft Office Suite

• Valid driver’s license

Please note that due to our internal education requirements, this position will not support H-1B immigration status; we are unable to provide immigration sponsorship for and/or based on this position.

Preferred Requirements:

• Three (3) years of experience in the operations of utility systems or related field

• Experience in the fields of utility design, utility installation, and/or construction

• Demonstrated ability to simultaneously manage multiple projects

• Associates or bachelor’s degree in related field

• Experience with PeopleSoft applications, particularly Customer Information System (CIS) and Geographic Information Systems (GIS)

• Advanced understanding of electric systems and operation

About the Selection Process:

Phase 1 – Apply online

Phase 2 – Experience, training, and education evaluation

Phase 3 – Interview with department representatives

Phase 4 – Written, performance, and behavioral exercises

Phase 5 – Background Investigation

Phase 6 – Physical assessment and/or drug screen*

* KUB is part of the Tennessee Drug Free Workplace Program

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.

Knoxville Utilities Board is an Equal Opportunity Employer