IT Support Technician

Knoxville, TN

Hybrid

We are seeking an IT Support Technician to support a growing healthcare organization across multiple clinic locations. This role combines remote support with field-based troubleshooting, focusing on delivering timely, high-quality technical support in a fast-paced environment.

This position operates in a remote-first support model, with onsite travel as needed for troubleshooting, device support, and project work.

Key Responsibilities:

• Provide remote technical support for end users (password resets, access, device troubleshooting)
• Travel to clinic locations for onsite support as needed
• Troubleshoot hardware, software, and connectivity issues
• Support clinical staff in time-sensitive situations where system access impacts patient care
• Assist with hardware deployments and refresh projects
• Document issues and resolutions clearly

Additional Details:

• Travel required (no overnight travel)
• Schedule: Mix of onsite and remote based on business needs
• On-call rotation required (approximately every 9–10 weeks)

Equal Opportunity Employer/Veterans/Disabled