Engineer II, Network Telephony

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

1. Design and implement the technical architecture and design of all telephony network solutions; analyze existing voice and data networks and recommend solutions; manage / maintain corporate CCaaS / CPaaS / UCaaS solutions
2. Manage / maintain Cisco Unified Communications products including Unified Communications Manager, Unity, and Call Center Express
3. Install and configure voice gateways as part of the IP telephony system
4. Install and configure local area network (LAN) switches
5. Troubleshoot, maintain, upgrade, and provide solutions to complex hardware and software problems
6. Provide systems administration training to Network Operations Center (NOC) and Network Telephony Engineer I
7. Provide escalated advanced support in troubleshooting voice issues
8. Model behaviors that support the company’s common purpose: ensuring guests and team members are supported at the highest level
9. Ensure all activities are in compliance with rules, regulations, policies, and procedures
10. Complete other duties as assigned

• High school diploma or equivalent certification required
• Trade or vocational school preferred; bachelor’s degree preferred
• Minimum three years’ voice / network troubleshooting experience preferred
• Experience managing / maintaining CCaaS / CPaaS / UCaaS solutions (Five9, MS Teams Voice, Cisco WebEx preferred)
• Basic switching and wireless network knowledge
• Cisco Certified Network Associate (CCNA) designation including CCNA routing and switching
• CCNA Voice designations preferred
• Intermediate Microsoft Office skills
• General Microsoft Visio skills
• Ability to meet hard deadlines
• Ability to handle stressful situations
• Strong written and verbal communication skills
• Ability to troubleshoot telephony problems
• Ability to meet hard deadlines and manage multiple priorities
• Ability to be flexible and respond to changing priorities
• Ability to work in a team environment
• Critical thinker with a focus on results
• Ability to understand and work within business practices, approaches, organization, and culture
• Ability to manage and coordinate projects
• Self-motivation and a desire to succeed

• Travel required less than 25%
• General office work requiring sitting or standing for long periods of time
• Climb ladders to install equipment
• Lift and move equipment up to 25 pounds
• Participate in on-call rotation
• Perform work in data center environment with fire suppression system