Workflow Support Coordinator

Virtual Req #2048

Thursday, August 8, 2024

Title	Workflow Support Coordinator
Location	Remote within Segra's Footprint

Job Summary

Workflow Support Coordinator is responsible for responding to all pre and post sales inquiries to ensure End-to-End processes are understood and adhered to. The position requires an understanding of all pre/post sales processes and the associated systems/tools utilized throughout in order to evaluate and respond in a timely manner and to ensure all corporate and customer goals are achieved efficiently and effectively via process and systems. The Workflow Support Coordinator position also provides guidance to internal customer as to the flow of data and what fields are required for End-to-End flowthrough. The processes and workflows are supported by our internal systems and tools, such as ServiceNow (SegraOne) for ticket management, or SharePoint, Confluence for tracking special reports/projects. They will work with the IT department to represent pre/post sales process and workflow for all system/tool implementations and enhancements. They will also provide or assist in training across all Markets and act as a SME regarding pre/post sales processes, methods and procedures.

Duties & Responsibilities

• Address inquiries from all levels of the organization regarding end-to-end (E2E) processes, associated systems, process management methodologies, and resolutions for undefined scenarios.
• Provide overall guidance to internal customers of pre/post sales work and data flow to various organizations
• Resolve inquiries regarding Opportunity and Project flowthrough
• Train or assist with training all Markets on process, workflow, and system/tool revisions
• Work with IT department to collect and document processes and business requirements, where applicable, to ensure pre/post sales representation
• Gather, organize, and prepare reports for management, as required. This entails extracting information from automated reports and compiling data as necessary.
• Perform miscellaneous duties as assigned by management, including customer account research, report analysis, and projects.

Qualifications

§ Education: High School Diploma required or Bachelor’s Degree desired and/or equivalent experience.

§ Experience: Minimum of 2 years of experience pertaining to the telecommunications industry desired. MS Office knowledge. Knowledge and experience with process and workflow management.

§ Key Competencies: Demonstrated clear, informative, persuasive and collaborative verbal and written communication skills. Must have the ability to work independently and effectively in a fast-paced environment. Must exhibit honesty, integrity and courtesy in all interactions. Must possess strong work ethic in supporting internal customer needs, responding promptly and consistently.

SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws in employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA’s personnel if you need assistance completing this application or to otherwise participate in the application process.

NOTHING IN THIS APPLICATION FOR EMPLOYMENT SHALL CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.