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Senior IT Support Specialist: Office of Innovative Technologies - UTK

University Of Tennessee College

University Of Tennessee College

IT, Customer Service
Knoxville, TN, USA
Posted on Mar 11, 2026
Apply now

The Office of Innovative Technologies (OIT) within the University of Tennessee, Knoxville, is seeking to hire a Senior IT Support Specialist. This position is part of the central IT organization and will provide leadership, coordination, and project management within the OIT Desktop Support group.

The Senior IT Support Specialist will be responsible for providing subject matter expertise across the varied Desktop Support areas including security incident response for endpoints. The role will serve as a senior team member assisting the manager in supervising work groups, mentoring team members and leading projects. This position will support and collaborate with campus users including other IT at UTK and other campuses.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!
The Office of Innovative Technologies (OIT) within the University of Tennessee, Knoxville, is seeking to hire a Senior IT Support Specialist 4. This position is part of the central IT organization and will provide leadership, coordination, and project management within the OIT Desktop Support group.

Required Qualifications

  • Education and Experience:

    • Bachelor’s degree and 5 years of experience

    • Associate’s degree and 7 years of experience

    • High school diploma/GED and 9-10 years of experience

  • Knowledge, Skills, Abilities:

    • Advanced technical knowledge and skills across both Windows & mac operating systems as well as a wide variety of university software applications

    • Advanced knowledge of Active Directory, Intune, and networking

    • Broad knowledge of desktop security processes

    • Ability to analyze problems and quickly develop solutions

    • Ability to prioritize work ensuring efficiency, thoroughness and accuracy

    • Ability to create documentation and training

    • Ability to work independently or as a team member

    • Ability to lead projects and to lead and mentor team members

    • Excellent interpersonal and communication skills

    • Excellent organizational and logistical skills

    • Excellent oral and written communication skills

Work Location

  • Location: Knoxville, TN

  • Onsite

Compensation and Benefits

  • UT market range: 16

  • Anticipated hiring range: $88,000-$106,000

  • Find more information on the UT Market Range structure here

  • Find more information on UT Benefits here

Application Instructions

To express interest, please submit an application with the noted below attachments. To be assured of full consideration, completed applications with all requested materials should be submitted on or before March 30, 2026:

  • Resume

  • Cover Letter

About The Division

The Office of Innovative Technologies (OIT) seeks to support the university’s mission by providing customer driven IT services in a consistent and credible manner.

Responsibilities will include:

  • Providing subject matter expertise in desktop processes

  • Providing team leadership

  • Supervising and mentoring team members and prioritizing tasks across multiple service

  • Leading projects

  • Researching, gathering and analyzing data to develop solutions

  • Creating technical documentation and developing training for group members as well as general campus users

  • Communicating with stakeholders and sharing solutions, processes, documentation and training

  • Managing application deployments such as Adobe, Intune, etc.

  • Serving as a liaison with other campus IT

  • Collaborating with other entities within and outside of OIT

  • Responding, documenting, and communicating security endpoint incidents

Apply now
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