The College of Veterinary Medicine invites applicants to apply for the position of Accounts Receivable Specialist, located in the Business Office of Hospital Operations. This position provides a variety of accounts receivable support functions to the Veterinary Medical Center (VMC) and to the Supervisor, Accounts Receivable in the areas of billing, collections, and accounts receivable management for all Clinical Services (services provided for client owned patients). This represents approximately 35,114 patients treated last year. This position also assists with collections of VMC Referral Services accounts receivable and collections of CVM departmental accounts receivable.

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The College of Veterinary Medicine invites applicants to apply for the position of Accounts Receivable Specialist, located in the Business Office of Hospital Operations. This position provides a variety of accounts receivable support functions to the Veterinary Medical Center (VMC) and to the Supervisor, Accounts Receivable in the areas of billing, collections, and accounts receivable management for all Clinical Services (services provided for client owned patients). This represents approximately 35,114 patients treated last year. This position also assists with collections of VMC Referral Services accounts receivable and collections of CVM departmental accounts receivable.

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Required Qualifications:

• Education:
  • High school diploma or GED
• Experience:
  • Minimum one-year related accounting experience or administrative office experience.
• Knowledge, Skills, Abilities:
  • Excellent computer skills to include Microsoft applications, particularly Excel and Word.
  • Knowledge of basic accounting procedures.
  • Proficient with 10-key calculator.
  • Should possess excellent customer service and communication skills.
  • Must be detail-oriented and capable of multi-tasking.
  • Must have ability to work independently.

Preferred Qualifications:

• Education:
  • Associate’s degree
• Experience:
  • Experience in billing and collections environment or veterinary office/other medical setting preferred.
• Knowledge, Skills, & Abilities:
  • DASH experience is a plus.
  • Billing and collections experience preferred.

Work Location:

• Knoxville, Tennessee
• On-Site

Compensation and Benefits:

• UT market range: 06
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions:

To express interest, please submit an application with the noted below attachments.

• Resume
• Cover Letter
• List of 3 Professional References

About The College:

The UT College of Veterinary Medicine (UTCVM), located in Knoxville, was established by an act of the Tennessee Legislature in 1974 and is part of the University of Tennessee Institute of Agriculture.

UTCVM is one of 33 veterinary colleges in the United States and provides opportunities for Tennessee students while serving pet owners and the livestock industry as well as protecting public health, enhancing medical knowledge and generating economic benefits to the state and nation.

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Accounts Receivable – Billing, Collections, Account Management:

• Monitor ticket system (group email tracking system) for incoming payment requests to Accounting & Business Services; contact clients, process payments, post to accounts and send receipts
• Monitor recently discharged clients with no payment. Contact clients for payment by phone; process payments, post to accounts and send receipts
• Review monthly aging reports, follow up on delinquent accounts with phone calls and attempt to collect per policy and procedure
• Submit monthly accounts receivable reports to Supervisor, Accounts Receivable
• Identify and notify Supervisor of necessary adjustments or corrections to accounts
• Assist with processing of miscellaneous departmental receivables
• Assist with checks received in mail process
• Assist with online payments process
• Consult with and advise Supervisor regarding problem accounts

Accounts Receivable- Client Support:

• Create ticket in tracking system for any billing inquiries from clients
• Compose correspondence to clients regarding accounts to answer questions, reply to emails, provide receipts
• Maintain records of all client communications and collection efforts
• Compile documentation of any client disputes to present to Supervisor and Clinic Director or Department Head for review of account
• Make corrections to client demographics when found: address, phone, spelling, etc.
• Discuss known payment issues with clinicians upon request
• Work closely with Accounting Specialists on past due accounts for Clinical Services and Referral Services

Departmental Liaison and Other Responsibilities:

• Assure compliance with collections laws, regulations, UT Fiscal Policy and CVM policies & procedures
• Assist with implementation of new procedures
• Make recommendations regarding departmental/VMC policies and procedures
• Collect and analyze statistical data and report to Supervisor, Accounts Receivable
• Provide detailed accounting reports to Supervisor, Accounts Receivable as requested
• Perform backup assistance in the absence of department’s regular staff members
• Assist with interview process for new employees, make recommendations to Supervisor and assist with training of new employees when necessary
• Work with Client Services, Health Information, Clinic Director, and Department Heads regarding accounts
• Work with CVM departmental bookkeepers, UTIA personnel, Central Cashier’s Office, Internal Audit, Treasurer’s Office, other UT departments
• Work with external agencies and individuals to include Humane Societies, Police Departments, State Agencies such as TWRA, Animal Welfare Leagues, Referring Veterinarians, insurance agencies, debt reduction agencies, collection agencies
• Other responsibilities as requested by Supervisor, Accounts Receivable