This position will perform work responsibilities for Tennessee Child Support Employment & Parenting Program (TCSEPP). This position provides administrative support for SWORPS' Tennessee Child Support Employment and Parenting Program (TCSEPP) program staff. The TCSEPP team has the mission to help non-custodial parents overcome barriers to employment in order to become stable, obtain employment, pay child support, become self-sufficient, and be an active parent in their child(ren)'s lives.

The Administrative Data Entry Specialist's responsibilities will include but are not limited to: Provide front-line service and support to TCSEPP Program Staff, SWORPS staff, and other visitors in a proficient and productive manner. Provide general office support including, but not limited to, answering phones, greeting visitors, managing office staff email, maintaining office orderliness and confidentiality, and distributing, filing, faxing, and copying standard documents. Updating case management records using proprietary software and Excel spreadsheets and assisting with case management record keeping. Preparing fiscal records, i.e. child support pre-enrollment and post-exit payment tracking and other duties as required.

This is a grant-funded position and is contingent upon the continued funding of the grant.

Required Qualifications

• Education: Applicants must hold a high-school diploma or the equivalent.
• Experience: 1 to 2 years work experience in an office setting including data entry and customer service experience
• Knowledge, Skills, Abilities:
  • Ability to positively interact with program staff
  • Participants, partners including child support, court, attorneys, etc.
  • Microsoft Office 365 including Word, Excel, Adobe.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.

Preferred Qualifications

Experience: Extensive clerical, data entry and customer service experience in an office setting, and work with social services programs or child support.

Work Location

• This position is hybrid and requires reporting to the UT Social Work offices in Knoxville, TN.

Compensation and Benefits

• UT market range: 04
• Anticipated hiring range: Around Midpoint of the range
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions

Applications will be reviewed as received and interviews can begin as soon as 7 days from posting.

Interested individuals should provide the following:

• Resume
• Cover Letter
• List of 3 Professional References

About The College/Department/Division

The Social Work Office of Research and Public Service (SWORPS) is an applied research center of the University of Tennessee College of Social Work (CSW). We are a dynamic and close-knit interdisciplinary team of individuals with a shared vision of thriving communities with equitable outcomes for all. We do that by building partnerships that leverage research, technology, and human connection to improve lives in Tennessee and beyond.

Over the past fifty years, SWORPS has worked with local nonprofits such as the United Way of Greater Knoxville, University of Tennessee departments and faculty researchers, state agencies such as the Tennessee Department of Human Services, and federal agencies like the Department of Housing and Urban Development. Our annual portfolio consists of 25-40 sponsored projects spanning a wealth of different content areas, but one common thread -each project contributes one more building block for thriving communities with equitable outcomes for all.

Learn more about SWORPS and some of our programs and resources by visiting our webpage: https://www.sworps.tennessee.edu/

The Administrative/Data Entry Specialist responsibilities will include, but are not limited to:

• Entering child support payment data into data management system

• Providing TCSEPP program staff with case information; i.e. new referrals, and official child support

court dates, capias, incarceration, etc

• Coordinating with managers and evaluators to provide necessary data from third party software

• Maintaining participant privacy and data security

• Answering phones/returning phone calls utilizing the RingCentral Phone App

• Sending, composing, and managing email

• Composing and sending letters

• Communicating with program staff and evaluators through email and meetings

• Participating in conferencing software, such as Zoom, Microsoft Teams. Setting up Zoom and/or

  Microsoft Teams meetings

• Tracking participant child support payments pre-enrollment and post-exit

• Assisting with gift card management & mailing of gift cards

• Assisting with preparing fiscal/accounting and travel documents

• Ordering office supplies as needed

• Providing document support using Office 365 products

• Providing effective written, oral, and digital communication in English

• Providing back-up support for TCSEPP Administrative Colleagues

• Assisting with special projects

• Other duties as assigned