Information Technology Technician 2-Health Info & Mgmt. Services (Knoxville)
University Of Tennessee College
Market Range: 07
Hiring Salary: $20.65/Hourly
THIS POSITION IS LOCATED IN KNOXVILLE, TN
JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The Information Technology Technician 2 analyzes technical problems and implements appropriate solutions. The primary responsibility of this position is to provide telephone, remote, and in-person technical support through the UT Health Science Center College of Medicine-Knoxville’s Help Desk operation. This position is also primarily responsible for performing installation and upgrades to computers and peripherals.
Hiring Salary: $20.65/Hourly. The Information Technology Technician 2 analyzes technical problems and implements appropriate solutions. The primary responsibility of this position is to provide telephone, remote, and in-person technical support through the UT Health Science Center College of Medicine-Knoxville’s Help Desk operation. This position is also primarily responsible for performing installation and upgrades to computers and peripherals.
EDUCATION: High School Diploma or GED. (Bachelor’s Degree preferred.) (TRANSCRIPT REQUIRED)
EXPERIENCE: Two (2) years of relevant experience; OR a combination of education and experience to equal two (2) years.
CERTIFICATIONS: CompTIA A+ and ITIL v4 Foundation certification preferred.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Extensive applied knowledge and direct experience with Microsoft Windows 11, Microsoft Office 365, TCP/IP, and BitLocker encryption.
- Fundamental knowledge of MacOS and iOS.
- Fundamental knowledge of network architecture, server functionality, and mail clients.
- Intermediate computer troubleshooting skills necessary.
- Advanced knowledge of HIPAA required.
WORK SCHEDULE: This position may occasionally be required to work weekends and evenings.
- Provides technical support to the entire UT Health Science Center COM-Knoxville’s clinical and educational enterprise.
- Performs scheduled installation and replacement of end-user computers, peripheral devices and necessary software.
- Prioritizes and completes work based on criticality and impact on the affected department and the organization.
- Creates, manages and maintains internal knowledge base articles and configuration documentation to ensure accuracy and completeness.
- Performs other related duties as assigned