The Department of Electrical Engineering and Computer Science (EECS) at the University of Tennessee, Knoxville, invites applications for a full-time Student Services Associate. Reporting to the Front Office Manager, this position serves as a key point of contact for graduate students, faculty, and prospective applicants.

This role plays an important part in supporting graduate student success by coordinating admissions processes, assistantship hiring (GTA/GRA), and student records, while also contributing to the daily operations of a fast-paced academic office.

The position experiences a high-impact, fast-paced period during the graduate hiring cycle (March–August), with a more balanced and steadier workflow throughout the remainder of the year.

Required Qualifications:

Experience:

• High School Diploma or GED

Experience:

• One to three years of office experience.

Knowledge, Skills, and Abilities:

• Strong written and verbal communication skills
• Demonstrated ability to handle confidential and sensitive information with discretion
• Excellent organizational skills and ability to manage multiple tasks in a fast-paced environment
• Ability to work both independently and collaboratively as part of a team
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Ability to interact effectively with a diverse population of students, faculty, and staff

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

Education:

• Bachelor's degree in Business or related field.
• CAP certification

Experience:

• Experience in a higher education environment
• Experience working with student information systems or databases

Work Location:

• Location: Knoxville, TN
• Onsite

Work Environment & Expectations:

• This position requires regular, in-person work in a professional office setting
• Frequent interaction with students, faculty, and staff from diverse backgrounds
• Ability to provide courteous, respectful, and professional support to all individuals
• Comfort working in a collaborative, student-facing environment with a high level of daily interaction

Compensation and Benefits:

• UT market range: MR04
• Anticipated hiring range: $20 - $21.50 per hour
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions:

To express interest, please submit an application with the noted below attachments:

• Resume
• Cover Letter

Academic Coordination:

• Coordinate graduate admissions processes, including application review, document tracking, and communication with applicants
• Prepare and manage graduate offer letters and assist with onboarding processes
• Support fellowship and scholarship nomination processes; maintain tracking lists and enter awards into university systems
• Assist with GTA/GRA hiring processes by coordinating with faculty and HR to ensure timely and accurate appointments
• Maintain graduate student records across multiple systems (Banner, Argos, etc.) and ensure data accuracy
• Provide basic reporting support (enrollment, demographics, and student data)
• Serve as a resource for graduate students by answering questions related to registration, program requirements, and processes
• Assist international students with required documentation and onboarding steps
• Support graduate student milestones such as qualifying exams and program changes
• Coordinate communication related to graduate student updates, deadlines, and orientation

Administrative Support:

• Serve as a front-line contact by monitoring a high-volume departmental email account and responding to inquiries
• Provide front office support, including phone coverage and general assistance to students and visitors
• Coordinate room scheduling for events such as dissertation defenses
• Perform general administrative and clerical duties to support departmental operations