Enrollment Coaches (EC’s) counsel prospective students seeking fully online program options at UTK and serve as a champion for their interests in areas of study. As a student’s primary point of contact in their journey to become a fully-online student, the EC provides a high-level of personalized support and acts as a concierge to students, from their initial expressed interest to enrollment confirmation. Enrollment Coaches build and foster relationships with learners, educating them on best fit prog

Required Qualifications
• Education: Bachelors degree
• Experience: At least one year of experience, which may be attributed to a combination of
related paid employment, related student employment, relevant internships, and, in some
cases, relevant experiential learning with appropriate documentation.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications
• Education: Master’s degree in related field
• Experience: Prefer 2+ years of related experience in undergraduate or graduate
recruitment, sales, or student success related career field in a higher education setting.

Work Location
• Knoxville, TN
• This position has the potential for a remote working capacity.

Compensation and Benefits
• UT Market Range: MR 09
• Target hiring range $50,000-$55,000, depending on experience
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions
• For full consideration, applicants must attach a letter of interest, resume, and the name,
address, email, and phone number of three professional references, in addition to
completing the applicant file to the Human Resources online application system,
DASH. This position does have the potential for a hybrid or remote working capacity.
• Screening of applicants will begin immediately and continue until the position has been
filled. DL_UT

About The College/Department/Division
Digital Learning at UT, is a unit charged with advancing UT’s commitment to discovery, creativity,
learning, and engagement, specifically for online learners. Using advanced and innovative
technologies, Digital Learning at UT will provide scalable solutions that enhance the online learning
experience and reduce barriers to student access and success, providing a tremendous impact to
online learners across the state and the nation. At Digital Learning, we want to be bold and
impactful, transforming the future of online education through innovative thinking and collaborative
problem-solving. Join our dynamic and inclusive Digital Learning team where we take pride in
teamwork, excellence, and a shared commitment to shaping the future through education and
innovation

Additional Information on all postings provided by UTK

Enrollment Coaching and Advising:
• Conduct outreach with prospective students to gauge eligibility, interest and fit for Vols
Online programs, build and manage active pipeline of leads, communicate with prospective
students via call and text campaigns, emails and other forms of communication and utilize
CRM tools to track interactions and the progress of all assigned leads.
• Develop, execute and implement recruitment outreach plan for all stages of the enrollment
funnel, considering individual student needs and preferences
• Serve as primary point of contact for assigned prospective students from first inquiry
through the enrollment confirmation. Provide swift responses to inquiries, maintain
professional written and verbal communication, and engage in strategic outreach at each
stage of a student’s progression through the enrollment funnel.
• Advise prospective students on best program fit using a consultative approach combined
with thorough knowledge of all online degree requirements, admissions policies, and
procedures for new and existing programs.
• Advise prospective students on how existing credits from external institutions will transfer
to UT using transfer course equivalency tools
• Determine any real or perceived barriers to entry for prospective students and provide
appropriate solutions
• Use resources and critical thinking skills to problem solve, quickly make decisions, and
provide the most accurate information and direction to prospective students, at the time
and through the contact method they prefer.
• Ensure adherence to all university, college policies, student privacy/confidentiality and
FERPA law.

Recruitment:
• Serve as liaison to an assigned academic and/or administrative unit to facilitate integrated
recruitment and admission functions and resolve issues of competing priorities.
• Initiates, develops, and maintains relationships with constituents within assigned
academic or administrative unit to ensure that Digital Learning at UT possesses an
awareness of needs and provides optimal service in fulfilling those needs.
• Monitors progress toward recruitment, admission, or yield targets for assigned academic
programs or populations, and proposes action or adjustments as needed.
• Assist in the development, editing and distribution of recruitment materials including
student communications, programmatic advisement resources, guides, etc.
• Participate in recruitment activities including information sessions, webinars, and other
events
• Engage with student success and academic advising staff to ensure smooth student handoff after enrollment confirmation
• Partner with Division of Enrollment Management to ensure students understand their
unique financial aid and packaging status and transfer credit evaluations.

Participate in Professional Associations
• Attend special events (including but not limited to: virtual open house and recruitment
events)
• Assume or coordinate other duties or projects as assigned or directed.