Desktop Administrator: Office of Innovative Technologies - UTK

University Of Tennessee College

University Of Tennessee College

Knoxville, TN, USA

USD 61k-70k / year

Posted on May 21, 2026
Apply now

This position is part of the central IT organization and will be a member of the Desktop Support leadership team providing technical solutions, project management and coordination. This role will serve as one of the technical resources for desktop processes providing guidance and mentoring to other team members as well as developing documentation for Best Practices.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!
This position is responsible for assisting Desktop Support management with the testing and implementation of new processes, the documentation of Best Practices, as well as the mentoring of Desktop Support team members.

Required Qualifications

  • Education: Bachelor’s Degree in relevant field or equivalent combination of education, training and experience

  • Experience: Two years of relevant experience

  • Knowledge, Skills, Abilities:

    • Advanced technical knowledge and skills with current computer hardware, software applications and operating systems

    • Knowledge of Microsoft Active Directory, Entra, Intune and Windows provisioning

    • Ability to quickly assess and provide efficient and thorough solutions to technical issues

    • Ability to work independently or as a team member

    • Ability to work with technical or non-technical users

    • Ability to work across teams or departments to achieve unit and university goals

    • Ability to understand institutional requirements in order to implement the most appropriate solutions.

    • Excellent Customer Service Skills

    • Excellent organizational & logistical skills

    • Excellent communications skills, both oral and written

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

  • Experience: Three or more years of experience providing technical support in a higher education environment

  • Knowledge, Skills, Abilities:

    • Knowledge of the various university departments and systems and their dependencies

    • Knowledge of various scripting

Work Location

  • Location: Knoxville, TN

  • Onsite

Compensation and Benefits

  • UT market range: MR 12

  • Anticipated hiring range: $61,000-$70,000

  • Find more information on the UT Market Range structure here

  • Find more information on UT Benefits here

Application Instructions

To express interest, please submit an application with the noted below attachments:

  • Resume

  • Cover Letter

To be assured of full consideration, completed applications with all requested materials should be submitted on or before May 27.

About The Division

The Office of Innovative Technologies (OIT) seeks to support the university’s mission by providing customer driven IT services in a consistent and credible manner.

  • Analyzes, designs, tests and creates base images for university computers

  • Develops scripts to improve imaging processes.

  • Configures, modifies and repairs computer equipment

  • Provides customer support via phone, email or onsite

  • Evaluates processes, develops workflow, tests systems and posts documentation for team and/or end-users

  • Provides support, guidance and communications to other LAN administrators throughout the University system.

  • Develops and provides training for other team members and end users

  • Creates, maintains, and/or deploys software packages for Intune or other OIT software distribution methods

  • Provide support for Security during incident responses

Apply now
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