Senior Software Analyst: Office of Innovative Technologies - UTK

University Of Tennessee College
University Of Tennessee College

IT

Knoxville, TN, USA

Posted on Jul 15, 2026
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The IT Analyst IV will serve as the primary technical lead and support specialist for the ERP Student Information System (SIS) with a specific focus in areas of student records. This role will involve designing, developing, testing, and documenting complex software solutions that operate independently or as part of a larger information system. The ideal candidate will be capable of working both independently and collaboratively within a team environment, demonstrating excellent communication skills to interact with internal and external stakeholders. The position requires strong analytical thinking, problem-solving abilities, and a focus on providing day-to-day technical support for the designated information systems.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!
The Office of Innovative Technologies seeks an IT Analyst IV to design, develop, test, and document complex software solutions. Reports to the OIT Manager, Student Information Systems. The IT Analyst IV will serve as the primary technical lead and support specialist for the ERP Student Information System (SIS) with a specific focus in areas of student records.

Required Qualifications

  • Education:
    • Bachelor’s degree in information technology or a related field and five years’ experience
    • Or equivalent combination of education and experience
  • Experience:
    • Five years of IT application development and programming experience using Oracle, PL/SQL or SQL languages, oracle packages, procedures, and functions
    • Three years’ experience with enterprise software solutions
    • Three years’ experience as a software analyst
  • Knowledge, Skills, and Abilities:
    • Advanced analytical, communication and problem-solving skills
    • Demonstrated ability to translate user-requirements into a deliverable product

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

  • Experience:

    • Higher Education or Student Information Systems experience

    • Familiarity with Linux/bash scripting and automated job scheduling tools

    • Familiarity with Oracle ERP systems

  • Knowledge, Skills, and Abilities:

    • Demonstrated project management skills

    • Demonstrated skills in both written and verbal communication

    • Demonstrate organizational skills, including project and task management.

Work Location

  • Location: Knoxville, TN

  • This is an on-campus position in Knoxville, Tennessee with some flexibility for hybrid/remote work.

Compensation and Benefits

  • UT market range: MR16

  • Anticipated hiring range: $90,000 – 110,000

  • Regular Full Time Exempt

  • Benefits include: (Find more information on UT Benefits here)

    • Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days

    • Education benefits for employees and their dependents at UT System campuses

    • Retirement and deferred compensation plans, including 401(k), 403(b), etc.

    • Comprehensive medical, dental, and vision insurance plans

    • Employee discounts to attractions, services, and goods

Application Instructions

To express interest, please submit an application with the noted below attachments:

  • Resume

  • Cover Letter

  • Lead the design, development, and implementation of software programming solutions related to the ERP Student Information System
  • Provide primary technical support for student records, addressing and resolving issues efficiently and effectively.
  • Provide complex analysis, troubleshooting, and advanced problem-solving skills related to the ERP Student Information System and student records processes
  • Ability to lead and manage projects impacting large groups of stakeholders independently and in collaboration with internal cross functional teams and external vendors
  • Collaborate with internal departments and external vendors to ensure the seamless operation and integration of systems
  • Test and document new software solutions, manipulating data as needed to ensure they meet functional requirements and maintain system integrity.
  • Monitor system performance, identify potential improvements, and implement optimizations as necessary.
  • Maintain system documentation, including technical specifications, user guides, test plans, and troubleshooting procedures.
  • Participate in system upgrades, patches, and new functionality implementations as required.
  • Performs emergency maintenance on mission-critical, time-dependent software systems
  • Provides project status reports to internal and external management
  • Prioritizes work based on user priorities, legal requirements, and availability of University resources
  • Performs other related duties as required
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