Retail Data Analyst - VolShop - UTK
IT, Data Science
Knoxville, TN, USA
Posted on Jul 24, 2026
This position supports data-driven decision making across all departments of the VolShop by collecting, analyzing, interpreting, and presenting operational and business data. The Data Analyst develops reports, dashboards, and visualizations that improve merchandising, inventory management, e-commerce, course materials, customer experience, and financial performance. Working independently under general supervision, this position ensures data integrity, identifies trends and opportunities, and partners with all departmental managers to improve operational efficiency through data analysis and business intelligence.
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.
UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.
The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.
UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.
The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.
Apply today and join the Tennessee Volunteer community!
This position supports data-driven decision making across all departments of the VolShop by collecting, analyzing, interpreting, and presenting operational and business data. The Data Analyst develops reports, dashboards, and visualizations that improve merchandising, inventory management, e-commerce, course materials, customer experience, and financial performance. Working independently under general supervision, this position ensures data integrity, identifies trends and opportunities, and partners with all departmental managers to improve operational efficiency through data analysis and business intelligence.
MINIMUM QUALIFICATIONS
- Bachelor’s degree
- 1 year of experience in data analytics
- Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.
PREFERED QUALIFICATIONS
- Master’s degree
- 1 year experience working in retail or college store industry.
- 1 year experience with retail analytics including sales reporting, inventory analysis, merchandising, purchasing, customer analytics, or e-commerce reporting.
- 1 year experience with ERP systems, SQL, Power BI, Tableau, NetSuite, or other reporting and business intelligence tools.
- 1 year experience gained through internships, student employment, graduate assistantships, or professional employment may be considered.
Business Analytics & Reporting
- Collect, organize, analyze, and interpret operational, financial, merchandising, inventory, e-commerce, and customer data from multiple systems.
- Develop recurring and ad hoc reports, dashboards, spreadsheets, and visualizations that support departmental planning and decision making.
- Identify trends, opportunities, risks, and key performance indicators for leadership.
Data Management & Quality Assurance
- Maintain data integrity by auditing datasets, validating information, identifying discrepancies, and recommending corrective actions.
- Assist with database maintenance by reviewing and analyzing data, recognizing anomalies, recommending corrections and updates to data governance practices and documentation of reporting processes.
- Support the development of standardized reporting procedures and best practices.
Business Intelligence & Operational Support
- Write queries to retrieve and combine data from multiple systems including enterprise resource planning (ERP), point-of-sale, e-commerce, and other business applications.
- Support inventory analysis, sales forecasting, merchandising performance, customer purchasing trends, and operational improvement initiatives by providing data analysis and insightful recommendations to management.
- Participate in special projects requiring data analysis and research.
Communication, Training & Collaboration
- Prepare presentations and communicate findings including trends and recommendations for actions to managers and departmental stakeholders in a clear, concise, and actionable manner.
- Train staff on reports, dashboards, and data tools as needed. Collaborate with cross-functional teams to identify reporting needs and recommend analytical solutions.