Administrative Support Assistant: Department of Psychology - UTK

University Of Tennessee College
University Of Tennessee College

Administration, Customer Service

Knoxville, TN, USA

USD 18+ / hour

Posted on Aug 14, 2026
Apply now

This position supports the function of the UT Psychological Clinic, and works closely with the Clinic Director, faculty, and students in day-to-day Clinic operations. This position provides customer service for the outside community seeking therapy and assessment and serves as a resource to the campus and community.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!
This position supports the function of the UT Psychological Clinic, and works closely with the Clinic Director, faculty, and students in day-to-day Clinic operations.

Required Qualifications

  • Education: High School diploma or GED

  • Experience: 1 -2 years of experience in an administrative/office position;

  • Knowledge, Skills, Abilities:

    • Knowledge of Microsoft Office suite and Adobe

    • Excellent administrative and organizational.

    • Excellent verbal and written communication skills.

    • Ability to work well with a diverse population of faculty, staff, students, and external constituencies.

    • Ability to work independently and as part of a team.

    • Ability to work under pressure, multitask, and set priorities.

    • Ability to maintain confidentiality.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

  • Education: Bachelor’s degree

  • Experience: 2 – 3 years of experience in a medical office

  • Knowledge, Skills, Abilities:

    • Preferred: Knowledge of Titanium EMR

    • Preferred: Knowledge of SharePoint

    • Preferred: Understanding of HIPPA guidelines

Work Location

  • Location: Knoxville, TN

  • Onsite

Compensation and Benefits

  • UT market range: MR04
  • Anticipated hiring range: Minimum $18/hr
  • Find more information on the UT Market Range structure here
  • Find more information on UT Benefits here

Application Instructions

To express interest, please submit an application with the noted below attachments.

  • Resume

  • Cover Letter

About The Department

The Department of Psychology and Neuroscience is part of the College of Arts and Sciences, Division of Social Sciences. The Department has the largest undergraduate program, with two degree programs, a BA in Psychology and a BS in Neuroscience, and has the largest doctoral program at the University of Tennessee.

We have three graduate programs: Experimental Psychology, with concentrations in Cognitive and Developmental Science, Social, and Neuroscience and Behavior, as well as two nationally accredited doctoral programs in Clinical Psychology and Counseling Psychology.

The University of Tennessee Psychological Clinic is a multidisciplinary training site for the doctoral programs in Clinical and Counseling Psychology.

At our Clinic, our doctoral students assess and treat children, adolescents, adults, and couples/families for a wide spectrum of behavioral and mental health conditions. Our Clinic strives to offer you quality mental health care in a confidential, comfortable environment.

Administrative Support:

  • Greet clients in the Psychology Clinic

  • Respond to questions regarding Clinic services and inquiries for information

  • Schedule clients using Titanium (TI) EMR (electronic medical records system)

  • Create and maintain client wait-list, and collect client information for entry into TI

  • Provide clerical support to Clinic Director, faculty, and students working in the Clinic

  • Provide referrals for outside providers, when necessary

Financial:

  • Collect and provide documentation of payment for services provided.

  • Provide clients with account information regarding balances or credits.

Other Duties:

  • Collaborate with Clinic Director, Clinic Coordinator and other Clinic staff members to adjust daily/weekly/monthly/yearly operations to serve clients and community.

  • Draft, create and edit Clinic documents and forms.

Apply now
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