Annual Fund Coordinator, Ticketing Operations
Operations · Full-time
Knoxville, TN, USA
The University of Tennessee Foundation, Inc (UTFI) invites applications and nominations to fill the position of Annual Fund Coordinator, Ticketing Operations for the Tennessee Fund. Reporting to the Senior Associate Athletic Director of Development, Annual Fund, the Annual Fund Coordinator, Ticketing Operations is responsible for overseeing and coordinating donor-related ticketing operations for the Tennessee Fund and serves as a subject matter expert on donor ticketing matters. The position is responsible for supporting season ticket renewals, relocations, postseason and away-game ticket allocations, and other donor ticketing processes while ensuring these activities are administered accurately, consistently, and in accordance with established policies and donor eligibility requirements.
The Annual Fund Coordinator, Ticketing Operations exercises discretion in interpreting ticketing policies and determining appropriate solutions based on donor circumstances, ticket availability, giving levels, operational requirements, and departmental priorities. The position evaluates ticket inventory, donor demand, and historical trends; advises Tennessee Fund leadership, staff, and campus partners on ticketing strategy and allocation considerations; and identifies opportunities to enhance ticketing processes and the overall donor experience.
The Annual Fund Coordinator, Ticketing Operations is responsible for overseeing and coordinating donor-related ticketing operations for the Tennessee Fund and serves as a subject matter expert on donor ticketing matters. The position is responsible for supporting season ticket renewals, relocations, postseason and away-game ticket allocations, and other donor ticketing processes while ensuring these activities are administered accurately, consistently, and in accordance with established policies and donor eligibility requirements.
Required Education and Experience
The candidate who fills the Annual Fund Coordinator, Ticket Operations position is required to have:
1+ year of relevant full-time professional experience.
Working knowledge of Microsoft Office and related computer operating systems.
Experience with Ticketmaster ticketing systems and/or donor management databases.
Exceptional attention to detail and accuracy in all phases of work
A valid driver’s license with an acceptable driving record is required due to travel responsibilities of the position. UTFI reserves the right to consider all appropriate circumstances. In general, any significant driving offense less than 12 months old will eliminate the application from consideration for the position.
Preferred Education and Experience
In addition to meeting the required qualifications, the preferred candidate will have:
Master’s degree
Professional experience in ticketing, athletic development, fundraising, customer service, or a related field preferred.
Ability to communicate effectively and professionally with current and prospective donors, colleagues, and internal stakeholders.
Ability to make personal visits and phone calls to current and prospective donors.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Application Process: Priority will be given to applications received on or before October 22nd via our DASH application system. Applications must include a completed candidate profile, cover letter, resume, and contact information for three professional references. References will not be contacted without explicit permission of the candidate.
When determining minimum qualifications, only information entered into the candidate profile can be considered. Please ensure your candidate profile is completed in its entirety as it relates to qualifying education/work experience.
Questions about the search may be directed to hr@utfi.org.
Target Start Date: December 1, 2026
Benefits: The Foundation’s greatest asset is our team. Foundation employees are eligible for a comprehensive suite of benefits that includes:
Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days
Education benefits for employees and their dependents at UT System campuses
Retirement and deferred compensation plans, including 401(k), 403(b), etc.
Comprehensive medical, dental, and vision insurance plans
Employee discounts to attractions, services, and goods
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The Foundation: The University of Tennessee Foundation, Inc. is a not-for-profit 501(c)3 organization that serves as the preferred channel for private contributions benefiting students and faculty within the UT System. With a vision of being one of the top-performing advancement organizations in higher education, UTFI is committed to enhancing the educational landscape across the University of Tennessee campuses.
The University of Tennessee, Knoxville, has been advancing knowledge and enriching lives since its founding in 1794. Tennessee’s flagship public research university, UT Knoxville is a diverse community whose shared commitment to discovery, creativity, and education combines with a tradition of service and engagement to carry the Volunteer spirit throughout the state and around the world. UT’s campus—home to more than 36,000 students and 9,000 faculty and staff members—is part of the vibrant city of Knoxville, located on the Tennessee River with the Great Smoky Mountains nearby.
The UT System: The University of Tennessee System is comprised of campuses at Knoxville, Chattanooga, Pulaski, Martin and the Health Science Center at Memphis; the Institute of Agriculture; and the Institute for Public Service.
The University of Tennessee Foundation, Inc. is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, and parental status, or any other characteristic protected by federal or state law.
Job responsibilities include, but are not limited to:
Donor Ticketing Operations: Oversee and coordinate donor ticketing processes for the Tennessee Fund, including season ticket renewals, relocations, postseason allocations, and away-game allocations. Manage the assignment of season and individual-game football and basketball tickets, ensuring requests are handled accurately, efficiently, and consistently under applicable policies. Exercise discretion in interpreting ticketing policies, weighing donor circumstances, giving levels, ticket availability, and operational requirements to determine the right solution. Monitor processes and inventory to catch discrepancies and operational issues before they affect donors.
Strategic and Advisement: Evaluate ticket inventory, donor demand, historical trends, and operational needs to identify challenges and recommend allocation approaches. Advise Tennessee Fund leadership, staff, and campus partners on ticketing strategy, allocation considerations, and operational risks, along with recommended solutions. Analyze matters that go beyond routine processing and work with the appropriate stakeholders to reach effective outcomes. Use trend monitoring to find opportunities to improve the allocation process and the overall donor experience.
Coordination and Liaison: Serve as the Tennessee Fund's subject matter expert and primary liaison with the UT Ticket Office and Ticket Sales Department on donor-related ticketing matters. Coordinate and communicate with Tennessee Fund staff on allocation processes, operational considerations, and recommended courses of action. Keep all parties aligned so that donor ticketing decisions are carried out smoothly and consistently across departments. Collaborate with partners to resolve complex situations while upholding established policies and departmental priorities.