Job Description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Job Description

The purpose of this job is to manage the retail side of all distribution programs for the Pilot Flying J (PFJ) Parts and Service Solutions (PSS) business unit. This will include developing contracts and managing key supplier relationships, driving new programs in support of Pilot Merchandising Department, and leading efforts to support organizational goals related to retail sales, profitability, and inventory targets, as well as managing programs to meet customer satisfaction objectives. This position will take the lead on distribution as a partner to Pilot’s Merchandising team to drive value for Pilot.

  • Establish and develop key supplier relationships, including contract negotiations and supplier management
  • Establish cost and pricing models for key retail programs and support inventory management planning to ensure key customers remain in stock without incurring excess/ obsolete penalties
  • Manage accounts toward SMART sales and profit goals; coordinate and collaborate with company stakeholders to identify opportunities to increase sales and gross profit dollars for retail programs
  • Help to maintain inventory and accounts receivable targets for retail items in accordance with PSS/ Pilot company objectives
  • Provide outstanding customer service to internal and external customers in support of "frictionless" business processes for key stakeholders
  • Lead and work on PSS projects assigned by manager
  • Collaborate with senior PSS management to develop retail business strategy
  • Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures
  • Bachelor’s degree with minimum 2 years of relevant experience preferred, or five years’ industry experience
  • Understanding of trucking industry including key concepts and terminology
  • Thorough knowledge of company products and offerings
  • Intermediate Microsoft Excel skills, experience in working with large data sets, familiar with creating and utilizing dynamic reports from multiple data lakes
  • Familiarity in data table reporting software (Tableau experience is a Plus)
  • Familiar with the modern retail environment, sell-through requirements, store-level operational hurdles, space planning exercises, etc
  • Experience in Merchandising Program Management; skills include SKU rationalization, planogram design, space/sales ranking and analysis,
  • Experience in contract negotiation and program/project management - organization and negotiation skills
  • Ability to act as both buyer and seller, working with manufacturers and vendors to secure product, while also working with end customers, both internally and externally, to generate sales of contracted goods and services
  • Experience in inventory management practices
  • Experience in general supply and distribution
  • General familiarity with cost accounting principles and best practices, with working knowledge of general ledger functions and relevant impact on balance sheet / income statement
  • Infor Cloudsuite experience would be a plus. Experience with Lawson would also be beneficial
  • Strong written and verbal communication skills
  • Ability to negotiate and influence others
  • Ability to analyze data and provide solid recommendations to enhance assigned book of business
  • Advanced customer service skills
  • Intermediate to advanced problem and situation analysis skills
  • Ability to work in a fast-paced, dynamic environment
  • Skilled at internal networking and teamwork
  • Less than 25% travel required
  • General office work requiring sitting or standing for long periods of time, including on airplanes and in cars
Additional Information

Full range of benefits available including medical, dental, life, vision, 401K and other supplemental programs.


Application Instructions

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