Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
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Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
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\nJob Description
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The Digital Product Manager is the owner and advocate for the vision and aspirations of key digital touchpoints in our guests’ and customers’ journeys. This person owns all the technology and experience capabilities required to meet business needs. They own the design/delivery of critical guest and customer experience enhancements and maintain the overall digital roadmap.
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Set ambitious and clear product vision and communicate it effectively to stakeholders and the team
\n
Understand driver/guest needs by reviewing qualitative and quantitative insights, facilitating research and reviewing product performance
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Champion the team by removing roadblocks, flagging issues, and ensuring progress
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Take responsibility for technical decisions that share the product roadmap that will add the most value/ROI
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Work closely with Retail, Digital technology, Loyalty, Brand Marketing, Enterprise Architecture, Data Engineering, and representatives of other business verticals to ensure business case and guest satisfaction goals are met
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Stay up to date on and promote new technology, provide suggestions for business on enhancing technical functionality
\n
Have a deep understand of the target market/industry and build close relationships with key stakeholders to ensure that the team’s effort is aligned with overall strategy
\n
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
\n
Ensure all activities are in compliance with rules, regulations, policies, and procedures
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Complete other duties as assigned
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\n
\nQualifications
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Bachelor’s degree (Information Technology, Soft-ware Engineering, Computer Science or related field
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Master's degree in Computer Science or Software Engineering preferred
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3+ years experience in product management
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Strong experience with MarTech product management
\n
Strong collaborator with cross-functional teams from tech, design, and business and experience leading teams in an agile setting
\n
Ability to lead a development team to set strategic priorities and resolve issues
\n
Strong problem solver with ability to manage and lead the team to push the solution and progress
\n
\n
Specialized Knowledge
\n
\n
Ownership mindset - fully immersed in all things related to Omni; owns technology and roadmap
\n
Agile nature - able to adapt quickly and operate within the agile framework
\n
Structured, high-level problem solver
\n
\n
Competencies
\n
\n
Ability to lead, coach, mentor and motivate a diverse team; ensure team and individual accountability and performance standards are met
\n
Ability to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environment
\n
Strong organizational skills with attention to detail
\n
Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making
\n
Strong analytical and strategic thinking skills
\n
Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
\n
Excellent customer service skills
\n
\n
\nAdditional Information
\n
Travel
\n
Travel required less than 5%
\n
Physical Requirements & Working Conditions
\n
General office work requiring sitting or standing for long periods of time
\n
\n
28508
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\n
\n
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Application Instructions
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Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
<div class="footer-logo-bottom mt-2">\n <a href="https://pilotflyingj.com/press-release/5770/" target="_blank">\n <img src="//dy5f5j6i37p1a.cloudfront.net/company/sites/150158/img/footer-logo.svg" alt="" class="img-fluid">\n </a>\n </div>\n </div>\n</div>\n\n<div class="row">\n <div class="col-sm-12">\n <div class="eeo-statement">\n <p>\n Pilot is an equal opportunity employer and complies with all applicable federal, state and local fair\n employment practices laws. PILOT strictly prohibits and does not tolerate discrimination against Team\n Members,\n applicants or any other covered persons because of race, color, religion, creed, national origin or\n ancestry,\n ethnicity, sex, sexual orientation, pregnancy (including childbirth, lactation and related medical\n conditions), gender (including gender nonconformity and status as a transgender or transsexual individual),\n age, physical or mental disability, citizenship, past, current or prospective service in the uniformed\n services, genetic information, natural hairstyle, or any other characteristic protected under applicable\n federal, state or local law.\n </p>\n <p>\n All Pilot Team Members, other workers and representatives are prohibited from\n engaging in unlawful discrimination. This policy applies to all terms and conditions of employment,\n including,\n but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of\n employment. For our EEO Policy Statement, please click\n <a href="https://d2ir6gu3mx7cqv.cloudfront.net/company/sites/146302/notice_of_invitation_2023.pdf" target="_blank" rel="noopener noreferrer">\n here.\n </a>\n If you’d like more information on your EEO rights\n under the law, please click \n <a href="https://d2ir6gu3mx7cqv.cloudfront.net/company/sites/146302/pay_transparency_non_discrimination_and_know_your_rights.pdf" target="_blank" rel="noopener noreferrer">\n here.\n </a>\n </p>\n </div>\n </div>\n</div>\n
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Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Job Description
The Digital Product Manager is the owner and advocate for the vision and aspirations of key digital touchpoints in our guests’ and customers’ journeys. This person owns all the technology and experience capabilities required to meet business needs. They own the design/delivery of critical guest and customer experience enhancements and maintain the overall digital roadmap.
Set ambitious and clear product vision and communicate it effectively to stakeholders and the team
Understand driver/guest needs by reviewing qualitative and quantitative insights, facilitating research and reviewing product performance
Champion the team by removing roadblocks, flagging issues, and ensuring progress
Take responsibility for technical decisions that share the product roadmap that will add the most value/ROI
Work closely with Retail, Digital technology, Loyalty, Brand Marketing, Enterprise Architecture, Data Engineering, and representatives of other business verticals to ensure business case and guest satisfaction goals are met
Stay up to date on and promote new technology, provide suggestions for business on enhancing technical functionality
Have a deep understand of the target market/industry and build close relationships with key stakeholders to ensure that the team’s effort is aligned with overall strategy
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned
Qualifications
Bachelor’s degree (Information Technology, Soft-ware Engineering, Computer Science or related field
Master's degree in Computer Science or Software Engineering preferred
3+ years experience in product management
Strong experience with MarTech product management
Strong collaborator with cross-functional teams from tech, design, and business and experience leading teams in an agile setting
Ability to lead a development team to set strategic priorities and resolve issues
Strong problem solver with ability to manage and lead the team to push the solution and progress
Specialized Knowledge
Ownership mindset - fully immersed in all things related to Omni; owns technology and roadmap
Agile nature - able to adapt quickly and operate within the agile framework
Structured, high-level problem solver
Competencies
Ability to lead, coach, mentor and motivate a diverse team; ensure team and individual accountability and performance standards are met
Ability to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environment
Strong organizational skills with attention to detail
Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making
Strong analytical and strategic thinking skills
Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
Excellent customer service skills
Additional Information
Travel
Travel required less than 5%
Physical Requirements & Working Conditions
General office work requiring sitting or standing for long periods of time
28508
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
![\"\"](\"//dy5f5j6i37p1a.cloudfront.net/company/sites/146302/23-10-2023-edits/footer_img_2.png\")
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