Manager, Content Communications

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

The purpose of this job is to drive visual storytelling on the Pilot communications team along with strategy and channel optimization.

1. Lead the ideation and creation of internal and external communications content, including video, audio, newsletters, blogs, podcasts, owned sites and social channels etc.
2. Lead the publishing and managing of editorial content on the company’s intranet and external newsroom.
3. Manage the content communications team (2 team members), providing direction and support of their portfolios, team member development and other duties.
4. Refine and manage the process of internal communications using Salesforce Marketing Cloud.
5. Partner in tracking and executing communications plans and initiatives; input updates into the communications tracking system and calendar.
6. Align with partners and clients in maintaining brand voice and feel across internal and external communications channels.
7. Support marketing department and executive-led initiatives including the review and editing/proofing of key communications materials as needed.
8. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.
9. Ensure all activities are in compliance with rules, regulations, policies and procedures.

• Bachelor's degree preferred
• 3+ years' experience in production, broadcast, newsroom or public relations
• Experience working within a large, matrixed organization preferred

Specialized Knowledge

• Intermediate Salesforce skills a plus
• Experience with content management software and editing equipment
• Proficient Microsoft Office skills

Competencies

• Strong attention to detail
• Excellent written communication skills
• Ability to take initiative, work independently and as part of a team
• Ability to handle sensitive and confidential information ethically and responsibly

Travel

• 15% as nessesary

Physical Requirements & Working Conditions

• General office work requiring sitting or standing for long periods of time
• Able to work evenings and odd hours as needed
• Able to lift 20 lbs.