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Analyst II, Retail Technology

Pilot Flying J

Pilot Flying J

Knoxville, TN, USA
Posted on Friday, June 7, 2024

Analyst II, Retail Technology

Job Description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Job Description

The purpose of this job is to lead development efforts to enhance and add capabilities to the company’s retail technology systems. This job will also provide support for escalated issues.

  1. Design retail systems hardware and software including point of sale (POS), inventory, cash office, item catalog, and quick service restaurants (QSR).
  2. Manage and package software releases from various sources for the purpose of deployment.
  3. Lead the testing of new versions of retail software and the coordination of installation in stores and enterprise systems.
  4. Assist team members in troubleshooting and resolving all retail system issues escalated by Level II support and internal business partners.
  5. Collaborate with Sr Analysts, Engineers, and management to assist with designing solutions to meet business needs.
  6. Collaborate with vendors to develop new functionality identify and resolve current bugs and issues.
  7. Implement and test deliveries of new functionality within the retail system environment.
  8. Maintain non-production software and hardware environments.
  9. Maintain deployment software, maintenance, patching, and training documentation.
  10. Model behaviors that support the company’s common purpose.
  11. Ensure guests and team members are supported at the highest level.
  12. Ensure all activities follow rules, regulations, policies, and procedures.
  13. Complete other duties as assigned.
  • High school diploma or equivalent certification required
  • Bachelor's degree or equivalent experience preferably related to computer science and technology preferred
  • Minimum three years’ experience with Fueling systems and second level support in identifying and troubleshooting system issues required
Additional Information

Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly Pay

All your information will be kept confidential according to EEO guidelines


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online

Posted: 6/6/2024

Job Status: Full Time

Job Reference #: 479fc32f-aade-4b87-9970-e6d41ecebed4