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Product Owner, OTR B2B System - Design & Build

Pilot Flying J

Pilot Flying J

Product, Design
Knoxville, TN, USA
Posted on Sunday, June 9, 2024

Product Owner, OTR B2B System - Design & Build

Job Description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Job Description


Product owner responsible for the delivery of functionality for the rebuild of Pilot’s over-the-road ("OTR") billing system. This system facilitates Pilot’s OTR accounts receivable collection, cash application, customer pricing, master data, invoicing, and fleet card management.

The OTR B2B System Design and Build Product Owner is responsible for the transition to a new billing system with improved functionality and speed. This team member owns all the technology and experience capabilities required to meet business needs in the new OTR application to ensure all necessary functionality is realized and optimized.

Essential Functions

  1. Align with product vision, ensure that project or department milestones / goals are met and communicate progress effectively to stakeholders and the team
  2. Understand business and customer needs / pain points by reviewing qualitative and quantitative insights, facilitating research, and reviewing product performance for increased value
  3. Attend and play key role in all ceremonies with implementation partner and Pilot internal resources and SMEs (refinement, sprint planning, retro, stand ups, etc.)
  4. Champion the team by communicating a clean understanding of the project vision for quality design, removing roadblocks, flagging issues, and ensuring progress
    1. Presentations to Executive level team members will be required
    2. Create and manage product/project roadmaps with implementation partner:
      1. Distill product roadmap into well-defined user stories and acceptance criteria
      2. Evaluate unforeseen issues, assign value, and integrate into the product roadmap
      3. Present product/project to developers to give clear vision of ask and direction
      4. Prioritize and manage sprint backlog- drive priority decisions
      5. Support developers and QA personnel as needed
      6. Develop and maintain appropriate tracking and reporting across all backlog items for enhanced visibility
      7. Master content of scope of work and hold implantation partner accountable to ensure each phase of project meets the defined deliverables
      8. Take responsibility for technical decisions that share the product roadmap that will add the most value/ROI
      9. Work closely with Credit, Accounts Receivable, Sales, Connect, Pricing, and representatives of other business verticals to ensure business case and customer satisfaction goals are met
      10. Stay up to date on and promote new technology to optimize technical functionality
      11. Collaborate and build close relationships with key stakeholders to ensure that the team’s effort is aligned with overall strategy
      12. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
      13. Ensure all activities are in compliance with rules, regulations, policies, and procedures
      14. Complete other duties as assigned
      15. Will play long term leadership role of system support and ongoing enhancements once implementation is complete
      • Bachelor’s degree
      • Strong experience working with technical teams (developers)
      • Strong experience with JIRA
      • Strong collaborator with cross-functional teams from tech, business, and experience leading teams in an agile setting
      • Ability to lead a development team to set strategic priorities and resolve issues
      • Strong problem solver with ability to manage and lead the team to push the solution and progress

      Specialized Knowledge

      • Ownership mindset - fully immersed in all things related to the new OTR B2B Ecosystem; owns technology and roadmap and displays highest levels of work ethic
      • Agile and Resilient nature - able to adapt quickly and operate within the agile framework
      • Structured, high-level problem solver


      • Ability to lead, coach, mentor and motivate a diverse team; ensure team and individual accountability and performance standards are met
      • Ability to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environment
      • Strong organizational skills with attention to detail
      • Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making
      • Strong analytical and strategic thinking skills
      • Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
      • Excellent customer service skills


      • Travel required less than 5%

      Physical Requirements & Working Conditions

      • General office work requiring sitting or standing for long periods of time
      Additional Information
      • Nation-wide Medical Plan/Dental/Vision
      • 401(k) and Flexible Spending Accounts
      • Adoption Assistance
      • Tuition Reimbursement
      • Onsite Gym and Cafeteria
      • Weekly Pay
      • All your information will be kept confidential according to EEO guidelines

      Application Instructions

      Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

      Apply Online

      Posted: 6/7/2024

      Job Status: Full Time

      Job Reference #: bb39b54e-2f5b-4165-bd38-6cdfb71ddec2