Specialist I, Employee Relations

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

• This position is remote
• Assign, monitor and investigate team members and guest complaints; escalate when necessary
• Monitor background and MVR results and respond to concerns from the background check adjudication process; escalate when necessary
• Resolve team member common operational questions and concerns; escalate when necessary
• Collaborate with HRBPs and business leaders to resolve team member and guest issues
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Compile document requests as they relate to employee relations, DOL, EEOC and litigation threats
• All other duties as assigned.

• High school diploma or equivalent certificate required
• Bachelor’s degree in business administration, human resources management, employee relations or related field preferred
• Minimum one year experience in human resources related field highly required
• Bilingual (Spanish) a plus
• General knowledge of all company policies
• General knowledge of federal and state laws concerning labor relations
• Intermediate Microsoft Office skills
• Strong organizational skills with attention to detail
• Ability to remain objective, calm, tactful and persuasive in controversial and/or confrontational situations
• Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making
• Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
• Demonstrate integrity and ethical behavior including but not limited to confidentiality

• This position is remote.
• General office work requiring sitting or standing for long periods of time
• Able to lift up to 30 lbs.
• Able to work evenings, weekends and odd hours as needed
• Travel less than 5%