Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

The team member listening specialist is responsible for designing, managing and continuously improving team member listening strategies that capture meaningful team member sentiment across the full team member lifecycle. This role partners closely with culture and team member journey, HR business partners, business leaders and communications to translate team member feedback into actionable insights that drive engagement, inclusion, retention and organizational effectiveness.

The ideal candidates brings a strong mix of data literacy, communication skills, curiosity, and change enablement experience, with a passion for ensuring team member voices are heard and acted upon.

Key Responsibilities

Team Member Listening Strategy and Program Management

• Design and administer enterprise team member listening programs, including engagement surveys, pulse surveys, lifecycle surveys, focus groups and ad hoc feedback mechanisms
• Assist in the development of an integrated listening roadmap aligned with business priorities, cultural goals and workforce strategies
• Ensure consistency, rigor, and best practice across all listening channels while avoiding survey fatigue

Data Analysis and Insight Generation

• Analyze quantitative and qualitative team member feedback to identify trends, risks, strengths and opportunities
• Translate complex data into clear, compelling insights tailored to different stakeholder audiences
• Create and partner with analytics team for dashboards, reports and executive-ready narratives that highlight key findings and recommended actions

Action Planning and Stakeholder Enablement

• Partner with HR business partners and leaders to drive effective action planning and follow-through based on listening results
• Provide tools and guidance to leaders to help them understand results, prioritize actions and communicate transparently with team members
• Monitor progress and effectiveness of actions taken, closing the feedback loop with team members

Collaboration and Integration

• Support change initiatives, organizational transformations and leadership programs through targeted listening efforts
• Serve as a subject matter expert on team member listening trends, benchmarks and tools

Governance, Ethics and Continuous Improvement

• Ensure team member listening practices adhere to privacy, confidentiality and ethical standards
• Evaluate and optimize survey tools, vendors and methodologies to improve response rates and data quality
• Stay current on external trends, research and innovations in team member engagement and experience

• Bachelor's degree in human resources, Organizational Psychology, Business, Data Analytics or a related field
• Minimum three years of experience in team member engagement, HR analytics, people insights or a related discipline
• Hands-on experience with team member survey platforms (e.g., Qualtrics, Glint, Culture Amp, Medallia, or similar)
• Strong analytical skills with the ability to synthesize quantitative and qualitative data
• Excellent communication and storytelling skills, including executive-level presentation experience
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship.

• Nation-wide Medical Plan/Dental/Vision
• 401(k) Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Weekly Pay

#LI-EM1