The Position: The Medical Office Manager has oversight of the day to day operations of the administrative team that greets and responds to student needs. By establishing workflows, inventories, technology access, ordering, communications, and budgetary support, this key team member provides administrative support to the director teams of both departments. This role ensures an efficient, effective, supportive environment for students clients and professional staff. As a member of the leadership team, this key role contributes to the supervision and training of administrative and clinical staff on office procedures, provides administrative support to both departments in managing University systems and processes and technology, manages data and clinical records, contributes to budget management, and supervises a team of 3-5 employees who complete the front office duties for both departments.

The University and Region: UTK is the state’s flagship, land-grant university. We are a Research 1 university, housing 14 colleges and 900+ programs of study. With an enrollment of more than 36,000 students, our undergraduate and graduate programs are repeatedly ranked among top national programs. The city of Knoxville is a hidden gem with a beautiful and walkable downtown, a diverse music scene, active neighborhoods, unique restaurants, and a robust offering of outdoor and cultural activities. UTK is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains; and a day’s drive to Memphis, Chicago and Washington D.C. Knoxville and the surrounding counties have a statistical area population of over 850,000 people. The Knoxville region houses many leading corporations, including Bush Brothers & Company, Discovery Inc., Tennessee Valley Authority, and Oak Ridge National Laboratory.

Education: Bachelor’s Degree in Human Services, Psychology, Social Work, Business Administration, or related field, and 1 year of experience within an office setting.

Knowledge, Skills, & Abilities:

• Strong communication, interpersonal, and organizational skills
• Ability to plan, organize and implement co-occurring projects
• Strong knowledge of confidential Mental Health and FERPA privacy guidelines
• Ability to communicate difficult/sensitive information
• Ability to work within Banner, Maxient, or other campus software platforms associated with the role
• Ability to collaborate with other departments
• Working knowledge of treatment programs and mental health terminology
• Ability to work in a fluctuating work environment where pace and conditions may change frequently
• Knowledge of PC and Mac operating systems, as well as Microsoft office suite

What We Prefer:

Experience:

• Experience working with a college population
• Experience in a mental health setting
• 1 or more years of experience in a supervisory role

Knowledge, Skills, & Abilities

• Knowledge of office practices in counseling and/or medical offices

Application Process: Please complete the online application for full consideration at Search Jobs - University of Tennessee Career Site Careers. Applicants should include a cover letter, resume, and a list of at least three references (with current email address and phone number/s) in the application file. A review of all applications will begin immediately and will continue until the position is filled.