Supports the Digital Learning department by leading strategic efforts to implement and support Salesforce platforms. This position is responsible for leading solution architecture, configurations, development, release management and implementation of changes into the Salesforce platform. Responsible for research of new emerging technologies with regards to Salesforce Education Cloud, Data Cloud, and Marketing Cloud. Position will work in lockstep with Digital Learning’s units, campus partners, and external vendors to provide technical support in the implementation and support of the Salesforce platform.

Technical

• Researches, designs, and communicates solution architecture approach.
• Leads solution architecture, configurations, development, release management and implementation of changes into the Salesforce platform.
• Develops proof of concepts (POC) and changes to release into preproduction and production environments.
• Peer review changes to ensure standards and best practices are met.
• Develops and enforces standard operating procedures for release management and source control.
• Creates documentation and testing plans.
• Oversees User Acceptance Testing (UAT) and release training.
• Provides troubleshooting and platform support

Analytical

• Gathers information and analyzes business requirements to design scalable, effective solutions.
• Utilizes problem-solving skills to troubleshoot and optimize system performance.
• Data modeling and understanding how to structure data efficiently within Salesforce.
• Monitor and analyze the performance of Salesforce implementations.
• Analyze user feedback and system interaction patterns to improve the usability of Salesforce features.
• Relay and implement recommendations based user feedback and system interaction patterns to improve the usability of Salesforce features
• Anticipate challenges in system integrations or customizations and provide proactive solutions to team.

Collaboration & Communication

• Ability to work with cross-functional teams, including administrators, stakeholders, and end-users, to align technical solutions with business needs.
• Use effective communication to translate technical concepts for non-technical audiences.
• Model team-oriented approach for working in Agile or Scrum environments.
• Mentors and provides work direction to others.

Project Management & Adaptability

• Utilization of project management methodologies to manage tasks and timelines efficiently.
• Implement new Salesforce features or updates as they are released.
• Prioritize tasks and work in a fast-paced, evolving environment.

Required Qualifications

• Education: Bachelor’s degree

Preferred Qualifications

• Education: Bachelor’s degree in related field
• Experience:
  • Knowledge of Salesforce Education Cloud, Marketing Cloud, Data Cloud, and Mulesoft.
  • Five or more years of progressively responsible development experience in Salesforce
  • Experience working in a higher education setting.
  • Understanding of ETL (extract, transform, load) technologies and practices.
  • Demonstrated proficiency in Microsoft Office applications, primarily Excel.
  • Demonstrated successful management of multiple short-term and long-term projects, independent completion of projects with accuracy, thoroughness and creativity, and timely meeting of deadlines under pressure.
  • Experience with complex data sets including manipulating, merging, restructuring and analyzing large data sets.

Work Location

• Knoxville, TN. This position does have the potential for a hybrid working capacity.

Compensation and Benefits

• UT market range: MR 14
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions

• For full consideration, applicants must attach a letter of interest, resume, and the name, address, email, and phone number of three professional references, in addition to completing the applicant file to the Human Resources online application system, Taleo. This position does have the potential for a hybrid working capacity.
• Screening of applicants will begin immediately and continue until the position has been filled. DL_UT

About The College/Department/Division

Digital Learning at UT, is a unit charged with advancing UT’s commitment to discovery, creativity, learning, and engagement, specifically for online learners. Using advanced and innovative technologies, Digital Learning at UT will provide scalable solutions that enhance the online learning experience and reduce barriers to student access and success, providing a tremendous impact to online learners across the state and the nation. At Digital Learning, we want to be bold and impactful, transforming the future of online education through innovative thinking and collaborative problem-solving. Join our dynamic and inclusive Digital Learning team where we take pride in teamwork, excellence, and a shared commitment to shaping the future through education and innovation.