The IT Analyst IV will serve as the primary technical lead and support specialist for the ERP Student Information System (SIS) with a specific focus on Financial Aid. This role will involve designing, developing, testing, and documenting complex software solutions that operate independently or as part of a larger information system. The ideal candidate will be capable of working both independently and collaboratively within a team environment, demonstrating excellent communication skills to interact with internal and external stakeholders. The position requires strong analytical thinking, problem-solving abilities, and a focus on providing day-to-day technical support for the designated information systems.

• Lead the design, development, and implementation of software programming solutions related to the ERP Student Information System
• Provide primary technical support for Financial Aid systems, addressing and resolving issues efficiently and effectively.
• Provide complex analysis, troubleshooting, and advanced problem-solving skills related to the ERP Student Information System and Financial aid processes
• Ability to lead and manage projects impacting large groups of stakeholders independently and in collaboration with internal cross functional teams and external vendors
• Collaborate with internal departments and external vendors to ensure the seamless operation and integration of systems
• Test and document new software solutions, manipulating data as needed to ensure they meet functional requirements and maintain system integrity.
• Monitor system performance, identify potential improvements, and implement optimizations as necessary.
• Maintain system documentation, including technical specifications, user guides, test plans, and troubleshooting procedures.
• Participate in system upgrades, patches, and new functionality implementations as required.
• Performs emergency maintenance on mission-critical, time-dependent software systems
• Provides project status reports to internal and external management
• Prioritizes work based on user priorities, legal requirements, and availability of University resources
• Performs other related duties as required

Required Qualifications

• Bachelor's degree in Information Technology or a related field and five year’s experience or equivalent combination of education and experience
• Five years of IT application development and programming experience using Oracle and PL/SQL or SQL languages, oracle packages, procedures, and functions
• Three years’ experience with enterprise software solutions
• Three years’ experience as a software analyst
• Demonstrated ability to translate user-requirements into a deliverable product

Preferred Qualifications

• Higher Education and Student Information System Experience
• Familiarity with Unix/Bash Scripting and automated job scheduling tools
• Familiarity with Oracle ERP systems
• Demonstrated project management skills
• Demonstrated skills in both written and verbal communication
• Ability to work effectively in a team environment
• Ability to work independently with minimal technical supervision

Work Location

• Position is based in Knoxville, Tennessee
• Hybrid position which includes in-person and remote work

Compensation and Benefits

• UT market range: MR16
• Anticipated hiring range: $87,000 - $100,000
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions

For best consideration applicants should submit the below materials before March 21, 2025

• Applicants must submit a cover letter, resume and three professional references.

About The College/Department/Division

The primary mission of the University of Tennessee, Knoxville, is to move forward the frontiers of human knowledge and enrich and elevate the citizens of the state of Tennessee, the nation, and the world. As the preeminent research-based land-grant university in the state, UTK embodies the spirit of excellence in teaching, research, scholarship, creative activity, outreach and engagement attained by the nation’s finest public research institutions.

The Office of Innovative Technologies (OIT) seeks to support the university’s mission by providing customer driven IT services in a consistent and credible manner.