The Department of University Housing, Housing Services, within the Division of Student Life invites applications for the position of Service Supervisor III. This position is a working supervisor that directs and also helps supervise a work group of (7-17) Service Aide I staff members and (5-20) temporary seasonal employees.

Our mission is to foster positive, student-centered residential communities supporting the academic mission of the university. We provide a defining experience for students through programs and amenities that facilitate individual learning and development. University Housing’s value and services enhance the overall university student experience.

The University and Region: UTK is the state’s flagship, land-grant university. We are a Research 1 university, housing 11 colleges and 900+ programs of study. With an enrollment of 30,000 students, our undergraduate and graduate programs are repeatedly ranked among top national programs. The city of Knoxville is a hidden gem with a beautiful and walkable downtown, a diverse music scene, active neighborhoods, unique restaurants, and a robust offering of outdoor and cultural activities. UTK is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains; and a day’s drive to Memphis, Chicago and Washington D.C. Knoxville and the surrounding counties have a statistical area population of over 850,000 people. The Knoxville region houses many leading corporations, including Bush Brothers & Company, Discovery Inc., Tennessee Valley Authority, and Oak Ridge National Laboratory.

The Position: This position will assist with the work group hiring process and conduct daily quality control inspections of assigned areas to ensure completion of work assignments and adherence to quality standards. The Service Supervisor III reports maintenance problems to supervisor as required, and fills in for supervisor when and where needed.

Salary: The salary for this position is commensurate with experience and other qualifications and is accompanied by a standard university benefits package. This is a full-time, hourly position.

Application Process: Please complete the on-line application for full consideration. Applicants should include prior work history and a list of at least three references (with current e-mail address and phone number/s) in the application file. A review of all applications will begin immediately and will continue until the position is filled.

Responsibilities:

• May assist in the following, but not limited to:
  • Supervision of custodial staff and in training designated personnel.
  • Preparation of work schedules, special assignments.
  • Maintaining inventory controls and records for custodial supplies and equipment.
  • Order custodial supplies, receive and verify supply deliveries.
  • Train and motivate work group on custodial techniques, tools, equipment, and safety precautions.
• This is a working supervisory position that requires performance of scheduled assignments and custodial tasks.
• Performs other related duties as required.

What We Require

Education: N/A

Experience: One (1) year of experience in a custodial services operation.

Knowledge, Skills, and Abilities:

• Strong verbal and written communication skills.

What We Prefer

Education: High School Diploma or GED

Experience:

• Experience in a large, complex custodial organization; experience within higher education.
• Knowledge of industry standard cleaning methods and practices, and those required by various governmental agencies (OSHA, TOSHA, EPA, etc.).
• Ability to effectively operate custodial equipment and tools, coordinate diverse workforce, handle multiple open projects/tasks simultaneously, and work with tight deadlines and schedules.