The role will also process and verify Fee Waiver requests for Public School Teacher Dependents, Retired Teacher Dependents, State Employee Dependents, Retired State Employee Dependents, State Employees, Deceased State Employee Dependents, Public School Technology Coordinators and Board of Regents Employees taking classes at UT. Other operational duties include processing wire payments, departmental refunds, analyzing accounts, and reconciliation of TN Strong Act third party contract accounts at the end of the fiscal year. This role will also process Departmental Refunds for Parking, VolCard Office and Student Health Services, assist in the collection and posting of student fees and to disburse excess financial aid according to Institutional, State, and Federal regulations, provide student centric service by analyzing student accounts for accuracy, explaining fee payment policies and procedures to students, parents, One Stop staff and general public by Salesforce cases, phone, email or in Person.

• Administer all aspects of the TN Strong Act Program including:
• Verifying TN Strong application materials for each student,
• Applying third party contracts to each Strong Act student account,
• Monitoring accounts for additional financial aid or other awards that impact the TN Strong award,
• Process Fee Waivers for Public School Teacher Dependents, Retired Teacher dependents, State Employee Dependents, Retired State Employee Dependents, State Employees, Deceased State Employee Dependents, Technology Coordinator Dependents and Board of Regents Employees taking classes at UT
• Examine the eligibility for Public School Teacher dependent Fee Waivers – including checking date of birth of the student, form for completeness
• Verify teacher license certification through a State of Tennessee website and entering forms in Banner
• Process Veteran’s Affairs Payments
• Process invoices reconciling and analyzing wire transfer payments from the Veteran’s Affairs to the student’s account,
• Report overages from adding/dropping hours to the VA Certifying Office and processing refunds to the student if applicable.
• Process Departmental Refunds for Parking, VolCard Office and Student Health Services
• Apply refund code to the account, check for unpaid balances and apply credit to balance.
• Refund student if no unpaid balance – check for direct deposit or if student receives a check-
• Check mailing address for checks and print an envelope if address on the refund request is
• Different than the mailing address on system.
• Act as a liaison between University departments and the Bursar’s Office relating to departmental refunds

Required Qualifications

• Education: Associate degree
• Experience: A minimum of two years’ experience in a similar position
• Knowledge, Skills, Abilities: Knowledge of generally accepted accounting principles and procedures; Knowledge of rules for customer communications or telemarketing; Accurate data entry, calculation and financial analysis skills; Ability to identify and solve reconciliation information/issues; Excellent negotiation skills. Should have strong people skills and possess experience in diffusing potentially volatile situations, handling frustrated customers and appropriately resolving their conflicts.

Preferred Qualifications

• Education: Bachelor's Degree
• Experience: Prefer four years’ related experience in office, accounting and customer service experience in Higher Education in addition to cash handling experience. Considerable knowledge of federal, state and university rules and regulations pertaining to the disbursement of all UT Knoxville student financial aid.
• Knowledge, Skills, Abilities: Possess the ability to interpret complex financial data and apply institutional, State, and Federal Procedures and regulations. Other qualities needed for this position include the ability to multi-task, be detail-oriented, work well under pressure (must meet deadlines), honesty, dependability and maintain confidentiality as required by FERPA regulations.