Graduate Communications Specialist: The Graduate School - UTK

Reporting to the Communications Manager, the person in this position will develop and implement technology solutions primarily in the areas of web development and database management to achieve communications goals.

The primary job functions/responsibilities of the position include:

• Web Assets Upkeep:
  • assist in the upkeep of primary web assets, such as the Graduate School website, the Graduate Council website, and intranet sites related to faculty and staff support
  • assist with content updates and the development of HTML/CSS/Javascript solutions for specific needs as they arise
  • assists in the redesign and development of the next-generation Graduate School website using new systems developed by the university-level web development teams
• CRM Related Assets:
  • collaborate with Graduate School teams to develop solutions in Slate and Salesforce to display data for users (faculty, staff, students), allowing them to interact with Slate and Salesforce data
  • develop microsites (portals) and forms as needed
  • provide support in the continuing development and maintenance of HTML email templates used in CRM-related communications
• Data Management & Reporting:
  • collaborate with Graduate School staff and the Office of Innovative Technologies to develop and implement solutions to connect various data sources across campus related to graduate students to provide necessary reports used by administration to implement data-driven strategies
• Other
  • provide support and service for Graduate School Events (such as orientations, hooding, community fair, etc.)
  • other duties as assigned.

Required Qualifications

• Education & Experience:
  • Bachelor’s Degree in a relevant field and one year of relevant experience, or an equivalent of education, training, and experience.

• Knowledge, Skills, Abilities:
  • deep knowledge of HTML, CSS, Javascript, and other relevant web technologies
  • experience with databases, such as Oracle or MySQL
  • an ability to learn and adapt to new technologies
  • excellent oral, written, interpersonal, and customer service skills
  • strong attention to detail

Preferred Qualifications

• Experience:
  • Experience working in higher education

• Knowledge, Skills, Abilities:
  • Experience with:
    • Wordpress and/or Sharepoint
    • Administration of a CRM, such as slate or Salesforce
    • Building and deploying HTML emails
    • Graduate enrollment management or higher education, in general
    • Graphic design principles

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.

Work Location

• This position is a full-time, in-person position working at the University of Tennessee Knoxville campus.

Compensation and Benefits

UT market range: 8

• Anticipated hiring range: DOE, $48,000 – 53,000
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions

For best consideration applicants should submit the below materials by February 3. We will continue to accept applications until the position is filled. Please include the following attachments to your application:

• Cover Letter
• Resume
• 3 Professional References

About The College/Department/Division

The Graduate School at the University of Tennessee Knoxville is a dynamic, innovative, and collaborative partner in shaping graduate education, and a dedicated advocate for attracting and developing a diverse student population. Applying a people-centric approach to all we do, we lead the University in providing support to ensure our programs are among the best in the nation and inspire students to be catalysts for change in the evolving global society.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!