Data Terminal Operator - VolCard & Vending - UTK

This position will serve to assist in the daily operations of the VolCard and Campus Vending Office by providing service to students and staff.

Responsible for assisting in daily operations of the VolCard and Campus Vending Office. Provide excellent customer service to students and staff, answer incoming calls to the VolCard Office, ID production and provisioning, verifying vending commissions, and general customer service.

Required Qualifications

• Education: High School Diploma; with strong customer skills
• Experience: Must possess a mobile phone (Android or Apple)
• Knowledge, Skills, Abilities: Be proficient in Customer Service. Be adept in mobile device technology. Have basic cashiering knowledge, good computer skills, and general accounting knowledge.

Preferred Qualifications

• Education: High School Diploma; with strong customer skills
• Experience: Banner, LDAP and Campus Gold
• Knowledge, Skills, Abilities: Be proficient in Customer Service. Be adept in mobile device technology. Have basic cashiering knowledge, good computer skills, and general accounting knowledge.

Work Location

• Location: University of Tennessee - Knoxville
• Onsite, Hybrid, or Remote – On-Site

Compensation and Benefits

• UT market range: MR04
• Anticipated hiring range: 33,491-39,600
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions

To express interest, please submit an application with the noted below attachments. To be assured of full consideration, completed applications with all requested materials should be submitted on or before May 16.

• Resume
• Cover Letter
• List of 3 Professional References

About The College/Department/Division The VolCard serves as the passport to campus. A campus identification and access credential for students, staff, and faculty, the VolCard is accessible via mobile devices. The VolCard grants entry to housing facilities, dining services, academic buildings, campus events such as graduation, and includes a declining balance account that can be used at vending machines, on-campus meal locations and POD stores, off-campus merchants including grocery stores, and at VolShop locations. The VolCard Office oversees the issuance and management of the credential, ensuring smooth and reliable service. Additionally, the office is responsible for managing vending services across campus.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!