Account Manager - Ticket Sales

The Account Manager’s focus is to provide first-class customer service to the Tennessee Volunteers fan base. The representative will generate revenue primarily by creating relationships via outbound/inbound phone calls and face-to-face meetings, with a concentration on retaining season ticket sales, with a secondary focus on single game, mini-plan, and group sales for all ticketed sports. These calls will be supplemented using emails and other marketing efforts.

• Retains the season ticket holders for Tennessee ticketed sports to include: Football, Men's Basketball, Volleyball, Women's Basketball, Baseball and Softball.
• Makes set number of calls a day as determined by Associate AD & Assistant Director.
• Accepts telephone orders, enters ticket and donor information relating to each order into the computer ticketing system for season, single and post-season tickets for all sporting events.
• Builds relationships with current fans and prospects to determine the best ticket plan for the customer's needs. Generate data/analytics and customer data reports to drive business strategy and pricing. Execute business strategy plans to increase ticket revenue.
• Generates daily edits of all entries, verifies the accuracy of the entries, and posts the entries.
• Assists with security measures in the ticket office by following applicable policies and procedures related to security and accountability of tickets and/or revenue.
• Builds relationships and works with other UTAD staff - ticket operations, Tennessee Fund, marketing, etc.
• Other duties or special projects may be assigned at the Department management team’s discretion.

Required Qualifications

• Education: Bachelor’s degree in Business, Sport Management, Marketing, or a related field required or ability to obtain within the semester of hire.
• Experience: One year of experience in sales (can include internships, graduate positions, etc.)
• Knowledge, Skills, Abilities:
  • Ability to build relationships with people and natural customer service instincts, as well as a positive team-centric attitude with a professional demeanor, is essential to this position.
  • Strong critical thinking, problem-solving, and conflict resolution skills, and excellent written and verbal communication skills are necessary.
  • Ability to engage effectively with others of diverse cultures or backgrounds is essential.
  • The ability to work a non-standard work schedule, which will include nights, weekends, holidays, and the potential for overnight travel, is mandatory.

Preferred Qualifications

• Education: Master’s degree in Business, Sport Management, Marketing, or a related field
• Knowledge, Skills, Abilities:
  • Knowledge of using a ticketing system.

Work Location

• Knoxville, TN
• Onsite

Compensation and Benefits

• UT market range: 07
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions

To express interest, please submit an application with the noted below attachments.

• Resume
• Cover Letter
• List of 3 Professional References

About Tennessee Athletics

Tennessee Athletics Mission, Vision & Core Values

Mission: To lead the way forward in all aspects of college sports

Vision: Deliver an unparalleled student-athlete experience fueled by the relentless pursuit of comprehensive excellence; be bold and innovative in our approach to recruiting and developing well-rounded graduates, championship-driven competitors and world-changing leaders.

Core Values: Vols lead through…
» Academic Success
» Inclusive Preeminence
» Honesty and Integrity
» Competitive Excellence
» Holistic Health and Well-Being
» The Power of Vol Nation

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!