Coordinator of Online Undergraduate Programs and Advising - College of Communication and Information - UTK

This position coordinates undergraduate advising, orientation, and onboarding for students in CCI's distance education programs. It serves as the lead academic advisor for these students and directs onboarding experience in collaboration with the Office of Undergraduate Programs and Advising. The coordinator will also work with the Assistant Dean to train and onboard new advisors. This role reports to the Assistant Dean for Online Learning and collaborates with the Assistant Dean for Undergraduate Programs and Advising to prioritize student success.

• Lead Academic Advisor for CCI online/distance education undergraduate students
• Responsible for the academic advising experience of CCI online/ distance education undergraduate
students
• Maintain accurate records pertaining to student's academic planning
• Assess academic history and work with students to petition courses as needed
• Assist students in developing academic plans to meet desired goals
• Teach the degree audit system to students
• Teach/provide college, school, and University policies and procedures to students
• Evaluate and monitor student progress
• Evaluate students' needs in order to make appropriate referrals to campus and college resources
• Train new advisors service online students
• Prospective Student Advising and New Student Onboarding
• Serve as primary point of contact for prospective students who want to see if this program is a fit for
them - evaluate unofficial transcripts and correspond with the student
• Coordinate the new student onboarding and advising process for CCI online/distance education
undergraduate students
• Conduct new student advising appointments and assist them with their first semester registration
• Represents the university and promotes the program at recruiting events.
• Administrative functions
• Liaise with Digital Learning's student success coaches and enrollment coaches
• Attend monthly meetings with Digital Learning to ascertain the enrollment projections and stay
apprised of information
• Attend meetings for Digital Learning program advising leads to share information
• Work with CCI Online Programs office to coordinate services for online/distance education
undergraduate students
• Monitor and direct the work of other advisors assigned to work with CCI online/distance education
undergraduate students
• Communications and Reporting
• Oversees Development and updates of student academic resources including handbooks and
marketing materials.
• Collect, analyze, and report data on enrollment, retention, demographics, advising, placement, and
academic performance for internal and external reports.

Required Qualifications:

Education and Experience:
• Master’s degree
• 3 years of direct academic advising caseload management experience
• Experience with academic advising technologies (i.e. Salesforce, EAB Navigate, etc.)
• Experience utilizing student information systems
• Experience with training employees

• Strong oral and written communication skills
• Ability to relate effectively with diverse university community
• Ability to administer programs and high functioning organizational skills
• Ability to utilize technology that supports both students and professional practice
• Knowledge of effective academic advising practices and processes
• Knowledge of students success related practices, NACADA advising standards, as well as federal and
state rules and regulations.
• Ability to interpret and implement complete rules and regulations
• Ability to gather and evaluate information and make effective recommendations
• Ability to deescalate situations and work towards effective solutions

Preferred Qualifications:
• Knowledge of best practices in working with adult students
• Knowledge of best practices in working with online students

Work Location: On site in Knoxville, Tennessee.
Compensation and Benefits: The anticipated salary for this position is $50,000
Application Process: The anticipated start date for this position is 2025. For full consideration,
applicants must provide a resume and cover letter. Finalists will be required to provide 3 professional
references. All applicants must apply online to be considered for this position.

The College:

CCI is part of a Land Grant Institution embedded in communities to make those communities a better place.
Our alumni, students, faculty, and staff strive to positively impact the lives of people in our state through our
teaching, scholarship, creative work, and through our engagement and service. CCI as a college is well poised
to deliver upon all of those areas to become the most nationally distinctive but locally relevant College of
Communication and Information in the country.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!